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  • No Audio on MP4 Files

    Hi, I've got a problem that I haven't encountered before. I'm exporting files using MPEG-4 for audio that play back with no problem on my computer but now for some reason, they won't play audio within Edius. Tried MPEG-2 as well - no luck. Audio otherwise is working in Edius.

    Any help would be appreciated.

    Thanks.
    Last edited by skimmel; 10-01-2019, 05:55 PM.

  • #2
    Do you see the audio level meters moving when you play them?
    1: 3970X Threadripper, Asus ROG Strix TR40 E Gaming, G. Skill Trident Z Neo 128G DDR4 3600, EVGA GeForce RTX 2080Ti, Samsung 970 EVO M.2 1T, Intel 660P M.2 2T (2), Seagate Ironwolf NAS 12T, Enermax TR4 360 AIO, Lian Li 011 DXL, AJA Kona 4, Asus ROG Thor 1200

    2: i7 6950X OC to 4.5GHz, ASUS RAMPAGE V EDITION 10, Corsair Dominator Platinum 64G DDR4 2800, SAMSUNG 950 PRO M.2 512G, GeForce GTX 1080ti SC Black, Corsair AX1200i, Phanteks Luxe, 16T RAID HGST Deskstar NAS 4T, Corsair H115i AIO, BM IP 4K

    Comment


    • #3
      Originally posted by GrassValley_PS View Post
      Do you see the audio level meters moving when you play them?
      No I don't. But the same clips play fine in Premiere Pro.

      Comment


      • #4
        Can you provide a sample here? Do you have QuickTime installed?
        1: 3970X Threadripper, Asus ROG Strix TR40 E Gaming, G. Skill Trident Z Neo 128G DDR4 3600, EVGA GeForce RTX 2080Ti, Samsung 970 EVO M.2 1T, Intel 660P M.2 2T (2), Seagate Ironwolf NAS 12T, Enermax TR4 360 AIO, Lian Li 011 DXL, AJA Kona 4, Asus ROG Thor 1200

        2: i7 6950X OC to 4.5GHz, ASUS RAMPAGE V EDITION 10, Corsair Dominator Platinum 64G DDR4 2800, SAMSUNG 950 PRO M.2 512G, GeForce GTX 1080ti SC Black, Corsair AX1200i, Phanteks Luxe, 16T RAID HGST Deskstar NAS 4T, Corsair H115i AIO, BM IP 4K

        Comment


        • #5
          Originally posted by GrassValley_PS View Post
          Can you provide a sample here? Do you have QuickTime installed?
          I don't have quicktime installed it seems - should I install?

          Comment


          • #6
            Yes. Go to Post #1
            1: 3970X Threadripper, Asus ROG Strix TR40 E Gaming, G. Skill Trident Z Neo 128G DDR4 3600, EVGA GeForce RTX 2080Ti, Samsung 970 EVO M.2 1T, Intel 660P M.2 2T (2), Seagate Ironwolf NAS 12T, Enermax TR4 360 AIO, Lian Li 011 DXL, AJA Kona 4, Asus ROG Thor 1200

            2: i7 6950X OC to 4.5GHz, ASUS RAMPAGE V EDITION 10, Corsair Dominator Platinum 64G DDR4 2800, SAMSUNG 950 PRO M.2 512G, GeForce GTX 1080ti SC Black, Corsair AX1200i, Phanteks Luxe, 16T RAID HGST Deskstar NAS 4T, Corsair H115i AIO, BM IP 4K

            Comment


            • #7
              Originally posted by GrassValley_PS View Post
              I just installed QuickTime and followed instructions but still not working. I've attached a sample file to see if that helps to troubleshoot. Thanks.
              Attached Files

              Comment


              • #8
                I can confirm that your file made with the TMPEG plugin does not play audio in EDIUS

                I think it is because the audio is AAC MAIN instead of AAC LC, check the TMPEG settings
                Attached Files
                Anton Strauss
                Antons Video Productions - Sydney

                EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

                Comment


                • #9
                  Did you create the file in the TMPGE AVC plugin? I noticed the version being used is much older. The current version is 1.2.0.5. Update before going forward.

                  Here is a file created using 1.2.0.5. See if it plays in both Edius and Premiere.
                  Anything Goes from AVC PLUGIN.zip
                  The file was created using constant bitrate rather than variable bitrate and LC audio.

                  Here is a preset for the TMPGE plugin.
                  TMPGE preset for Anything Goes.zip

                  You can adjust the bitrate, but don't change any other settings. If it works, you can try a VBR setting.
                  Last edited by Jerry; 10-02-2019, 12:21 AM.
                  Jerry
                  Six Gill DV

                  If you own the Tutorials and you need help, PM me.

                  Vistitle YouTube Channel
                  https://www.youtube.com/channel/UCMVlxC8Am4qFbkXJRoPAnMQ/videos


                  Main System:: Azrock z690 Taichi, [email protected], 64gb ram, Lian Li Galahad 360mm in push pull, Lian Li 011 Dynamic XL ROG case, 13 Lian Infinity fans, Win11 Pro , Samsung 980 1tb boot NVME, 2TB Sabrent M.2 NVME, 2 TB WD 850x NVME, 1TB Samsung SSD, 12TB Raid 0, BM MINI MONITOR 4K, , Dual LG 27GK65S-B 144Hz monitors, GTX 1080ti SC Black Edius X.
                  Second System: EditHD Ultimax-i7, X58, [email protected], Corsair H80, Win764, 24gb ram, Storm 3g, Samsung 840 Pro 256, 4tb and 6tb RAID 0 on backplane, GTX 980ti Classified, Edius 9.55, Apple 30", Samsung 24", dual BD.

                  Comment


                  • #10
                    Where did this file come from? We will pass it on to support and see what we can find.
                    1: 3970X Threadripper, Asus ROG Strix TR40 E Gaming, G. Skill Trident Z Neo 128G DDR4 3600, EVGA GeForce RTX 2080Ti, Samsung 970 EVO M.2 1T, Intel 660P M.2 2T (2), Seagate Ironwolf NAS 12T, Enermax TR4 360 AIO, Lian Li 011 DXL, AJA Kona 4, Asus ROG Thor 1200

                    2: i7 6950X OC to 4.5GHz, ASUS RAMPAGE V EDITION 10, Corsair Dominator Platinum 64G DDR4 2800, SAMSUNG 950 PRO M.2 512G, GeForce GTX 1080ti SC Black, Corsair AX1200i, Phanteks Luxe, 16T RAID HGST Deskstar NAS 4T, Corsair H115i AIO, BM IP 4K

                    Comment


                    • #11
                      Originally posted by GrassValley_PS View Post
                      Where did this file come from? We will pass it on to support and see what we can find.
                      TMPEG mp4 exporter plugin for EDIUS9 according to mediainfo

                      the audio is set to MAIN instead of LC

                      I am not sure if EDIUS is supposed to support MAIN ACC audio?
                      Anton Strauss
                      Antons Video Productions - Sydney

                      EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

                      Comment


                      • #12
                        Anton is correct about the audio not being set to LC.
                        This is not a GV issue but a settings issue with a 3rd party plugin.
                        Jerry
                        Six Gill DV

                        If you own the Tutorials and you need help, PM me.

                        Vistitle YouTube Channel
                        https://www.youtube.com/channel/UCMVlxC8Am4qFbkXJRoPAnMQ/videos


                        Main System:: Azrock z690 Taichi, [email protected], 64gb ram, Lian Li Galahad 360mm in push pull, Lian Li 011 Dynamic XL ROG case, 13 Lian Infinity fans, Win11 Pro , Samsung 980 1tb boot NVME, 2TB Sabrent M.2 NVME, 2 TB WD 850x NVME, 1TB Samsung SSD, 12TB Raid 0, BM MINI MONITOR 4K, , Dual LG 27GK65S-B 144Hz monitors, GTX 1080ti SC Black Edius X.
                        Second System: EditHD Ultimax-i7, X58, [email protected], Corsair H80, Win764, 24gb ram, Storm 3g, Samsung 840 Pro 256, 4tb and 6tb RAID 0 on backplane, GTX 980ti Classified, Edius 9.55, Apple 30", Samsung 24", dual BD.

                        Comment


                        • #13
                          Originally posted by antonsvideo View Post
                          I can confirm that your file made with the TMPEG plugin does not play audio in EDIUS

                          I think it is because the audio is AAC MAIN instead of AAC LC, check the TMPEG settings
                          That seems to be it. I changed to encoding audio as AAC LC and that worked! It's strange because I don't recall having problems before --maybe I changed the audio output from TMPEG and didn't realize it.

                          Anyway, thanks!

                          Comment


                          • #14
                            Originally posted by GrassValley_PS View Post
                            Where did this file come from? We will pass it on to support and see what we can find.
                            It's from TMPGE and audio was set as AAC Main. Looks like that's not readable in Edius?

                            Comment


                            • #15
                              Did you update yet?
                              Jerry
                              Six Gill DV

                              If you own the Tutorials and you need help, PM me.

                              Vistitle YouTube Channel
                              https://www.youtube.com/channel/UCMVlxC8Am4qFbkXJRoPAnMQ/videos


                              Main System:: Azrock z690 Taichi, [email protected], 64gb ram, Lian Li Galahad 360mm in push pull, Lian Li 011 Dynamic XL ROG case, 13 Lian Infinity fans, Win11 Pro , Samsung 980 1tb boot NVME, 2TB Sabrent M.2 NVME, 2 TB WD 850x NVME, 1TB Samsung SSD, 12TB Raid 0, BM MINI MONITOR 4K, , Dual LG 27GK65S-B 144Hz monitors, GTX 1080ti SC Black Edius X.
                              Second System: EditHD Ultimax-i7, X58, [email protected], Corsair H80, Win764, 24gb ram, Storm 3g, Samsung 840 Pro 256, 4tb and 6tb RAID 0 on backplane, GTX 980ti Classified, Edius 9.55, Apple 30", Samsung 24", dual BD.

                              Comment

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