Edius 8 Pro constantly crashing (new problem)

[antonsvideo]

Since this is a new laptop, hardware failure is probably not the issue.

one of my customers bought a $4k laptop from Dell and one week after, the bottom third of the UHD screen turned mosaic and had to be replaced

the finger print reader stopped working on day two and Dell have not been able to fix that at this stage

in other words, new means nothing these days

[BernH]

one of my customers bought a $4k laptop from Dell and one week after, the bottom third of the UHD screen turned mosaic and had to be replaced

the finger print reader stopped working on day two and Dell have not been able to fix that at this stage

It is possible to get defective out of the box for sure. I have seen it several times over the years, but it doesn't happen often.

[antonsvideo]

when you buy a new car, there is a 90% chance you will have some warranty repairs in the very early stages

quality is not what it used to be

that is why I build all computers from quality parts that I know are reliable from years of testing and using, I would never buy a ready made PC from a shop

[BernH]

when you buy a new car, there is a 90% chance you will have some warranty repairs in the very early stages

quality is not what it used to be

that is why I build all computers from quality parts that I know are reliable from years of testing and using, I would never buy a ready made PC from a shop

I agree, I do the same thing. Like you, I used to build, sell and service NLE's, and train the users. I haven't bought an off the shelf system in over 20 years, as I prefer to use only parts I trust.

In this case though, it is a laptop, so off the shelf is the only option. However, sometimes there are still better choices in these. I have always tended to shy away from brands like Dell, IBM/Lenovo, and HP/Compaq, as they often tend to do some funny things with the hardware configurations.

[tryingtolearn]

Hey everyone,

SOUNDFREAK
- How would I test RAM to see if it's bad?
I'm not having issues with photoshop or Adobe Bridge and I'm processing images in the thousands...

if I'm only having issue with 1 software, how would I test the RAM?



ANTON - I've always been told by friends in I.T not to trust Windows Defender alone, do you disagree with this statement? Do you feel it is enough on it's own?

I do web development so I use all the main browsers (E, IE, Chrome, Mozilla, Safari, and Opera) Opera is actually my preferred browser. but I've had opera on my Desktop which has Edius 8 Pro, and my old laptop (the G75VW) that I mvoed all my software over from

I will scan with Malwarebytes after I'm done with todays edit


BERNH - I DO remember that on my other systems I would always have to disable avast WHILE using Edius.. so maybe with this latest crash I didn't do that.. never had to uninstall it, just had to disable while using Edius (had to do that on desktop AND old laptop)


I love OPERA... but because I do web stuff I have to make sure the websites work on all browsers

ANTON - will malwarescan
lol ANTON - please try opera.. I have the browser on my phones too and love it



BERNH/ANTON i do virus scans with all my stuff pretty regularly.. but will do malwarebytes (think I did it at the start when Bern suggested) but will repeat


BERN - have not been 'tinkering under the hood' besides what I've been instructed to on this thread (disabling fast start in bios and in control panel etc)


ANTON - when I bought my G75VW from Best Buy Florida (while living in Australia) in 2012 - I got to California with my truck of a laptop, and the hard drive failed.. they swapped it but 2 days got wasted with reinstalling and data recovery
but I don't think that's the case with THIS 2018 laptop


I have found ASUS laptops to be amazing.
Lenovo and HP Compaq not so much
ACER is a nightmare.. wouldn't touch them

Never had a DELL but they're always double the price of an ASUS and IT guys tell me that it wasn't really worth it

[BernH]

BERNH - I DO remember that on my other systems I would always have to disable avast WHILE using Edius.. so maybe with this latest crash I didn't do that.. never had to uninstall it, just had to disable while using Edius (had to do that on desktop AND old laptop)

BERNH/ANTON i do virus scans with all my stuff pretty regularly.. but will do malwarebytes (think I did it at the start when Bern suggested) but will repeat

BERN - have not been 'tinkering under the hood' besides what I've been instructed to on this thread (disabling fast start in bios and in control panel etc)

I have found ASUS laptops to be amazing.
Lenovo and HP Compaq not so much
ACER is a nightmare.. wouldn't touch them

Never had a DELL but they're always double the price of an ASUS and IT guys tell me that it wasn't really worth it

You shouldn't have to disable avast to edit if you make the normal exceptions to it's scan rules (media drives, Program Files/Grass Valley, and the hidden GV folders in the hidden AppData folders)

I never meant to imply that you were tinkering, just that when people do they can cause problems.

Personally I have never used an Asus laptop, so can't really speak to their quality. I just wanted to state, in a not so direct fashion, that not all laptops are created equally.

As for RAM scanning, Memtest86 or Memtest86+ are good ones to try, but I had one occasion where RAM scanned ok with them, but a Passmark BurnIn test stressing only RAM discovered some that was failing in Windows, but not showing with the Memtest scanners.

[SoundFreak_HD]

I have found ASUS laptops to be amazing.
Lenovo and HP Compaq not so much
ACER is a nightmare.. wouldn't touch them

Never had a DELL but they're always double the price of an ASUS and IT guys tell me that it wasn't really worth it

I never 'trusted' laptops much as you won't be able to thinker around like desktops, also the power was always severely lacking (in my experience)

I can however report from own experience that my current ThinkPad is a real workhorse with solid performance and without thermal / throttling issues on long renders / exports.
Would I prefer it over a proper desktop workstation..... NO never.

As Anton mentioned earlier, quality of high-end products across the board in all aspects is not what it used to be and sadly a factor of luck is needed.

What ram test is concerned I have to agree with Bern that testing it is not a 100% guarantee and personally would go for stress testing a system with various (free) software available.

This will also test Ram but more importantly the entire system as thermal problems can also be hard to spot.
It might even be your power supply either the external brick or on motherboard creating instability when system get stressed.

With a problem laptop I would swap the boot ssd with i.e. only windows and Edius installed to exclude conflicts and no AV installed whatsoever.

Whatever maybe the case you have a nasty problem and I pitty you for the time wasted on it...

[SoundFreak_HD]

The swap of boot ssd is meant for testing purpose only so that your production won't come to a halt...

[antonsvideo]

ANTON - I've always been told by friends in I.T not to trust Windows Defender alone, do you disagree with this statement? Do you feel it is enough on it's own?

I have built many Win10 performance PC with only defender and none of them have come back for any issues

I am not familiar with AVAST on where to go to add the exclusions for EDIUS, you also need to add the exclusions to Defender

the following need to be excluded:
C:\Program Files\Grass Valley
C:\Users\Login Account Name\AppData\Roaming\Grass Valley
C:\ProgramData\Grass Valley
The folder that holds all EDIUS projects


regarding Opera, I was not suggesting that this causes issues, I was only curious what you like because I never used that browser

[tryingtolearn]

Hey guys,
so as suggested I uninstalled Avast, (I ran it first and it detected no threats or virus's)

I then ran Malwarebytes and it shows no virus but 69 potential threats that I quaruntined then deleted.

Restarted the computer, working in Edius (with Avast uninstalled) and it freakin just crashed!!!

My next step would be RAM SCANNING..
I need to get this client job in the clients dropbox tonight so I have to keep working right now.. but I'll try those programs to test the ram after


"As for RAM scanning, Memtest86 or Memtest86+ are good ones to try, but I had one occasion where RAM scanned ok with them, but a Passmark BurnIn test stressing only RAM discovered some that was failing in Windows, but not showing with the Memtest scanners."



SOUNDFREAK - i would have agreed with you before but when I got the Asus G75VW it was just as powerful as my desktop, it was my first "desktop equal' laptop ever.. loved it, it was amazing...


My friends husband is an IT guy so if I get stuck on the ram test I'll get his help with Team Viewer..

I uninstalled Avast -

Thanks for the pity man.. This is a frustrating problem for sure!!!!!!!!!!!!!



SIDENOTE: todays job I'm editing, the video files I'm editing are on an external, I wonder if I moved them to the C SSD if that would prevent the problem.. hmmm

Food for thought?
Do you guys ever edit off externals? or is it always off the C?


ANTON - Opera was the first browser (years ago) that really organized TABS well, when other browsers were doing it sloppy, and the homepage would show your most visited sites in cubes.. I know other browsers have copied this now but Opera was the first :)


I REALLY APPRECIATE EVERYONES HELP ON THIS - i know its long winded.

[tryingtolearn]

PS Anton did the DUMP file not really point to anything specific?

[tryingtolearn]

PPS on the old laptop i would edit off externals with no prob

[antonsvideo]

PS Anton did the DUMP file not really point to anything specific?

the dump file did not show anything specific to EDIUS other than lots of other crashes like Chrome and skype etc.

what is it exactly you do when it crashes? trimming? applying filters? exporting?

6/11/2019 13:41 Application Error Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xe0000008
Fault offset: 0x00007ff8e80b9129
Faulting process id: 0x308c
Faulting application start time: 0x01d51fb7ec755515
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: b108c175-f80f-4de5-8bbe-13f13c23c2d6
Faulting package full name: 
Faulting package-relative application ID:

6/19/2019 20:42 Windows Error Reporting Fault bucket 2179696027969844471, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: EDIUS.exe
P2: 8.5.3.3262
P3: 10.0.17763.2.0.0
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\Users\UNCLEB~1\AppDat a\Local\Temp\RDRDBFE.tmp\empty.txt
 \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD BFF.tmp.WERInternalMetadata.xml
\\? \C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC1F .tmp.xml
\\?\C:\ProgramData\Microso ft\Windows\WER\Temp\WERDC4C.tmp.csv
&#x000a ;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER DC8C.tmp.txt

These files may be available here:


&#x00 0a;Analysis symbol: 
Rechecking for solution: 0
Report Id: ece2e0c4-fdaa-46c1-9f2c-d5faaa16a040
Report Status: 268435456
Hashed bucket: 5c442ab37dc102fc3e3fd5fd2978f4f7
Ca b Guid: 0

6/19/2019 21:17 Windows Error Reporting Fault bucket 1776765169625502813, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c&# x000d;
P2: praid:App
P3: 8.46.0.60
P4: 5ce8157d
P5: combase.dll
P6: 10.0.17763.404
P7: 1c3dc270
P8: 80131500
P9: 0000000000080e3a
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft \Windows\WER\Temp\WER1A82.tmp.dmp
\ \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C 97.tmp.WERInternalMetadata.xml
\\?\ C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CE6. tmp.xml
\\?\C:\ProgramData\Microsof t\Windows\WER\Temp\WER1CE4.tmp.csv
 \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1 D14.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\ Windows\WER\ReportArchive\AppCrash_Microsoft.Skype A_db9df7b494c49882eba960259e3862d3cde6aa4d_55fdaee 3_07b51ee7

Analysis symbol: 
Rechecking for solution: 0
Report Id: bd084cb8-bead-4011-8ad1-1251de3f5551
Report Status: 268435456
Hashed bucket: 0c951d69a8d0cad888a8568210d0945d
Ca b Guid: 0

6/19/2019 21:38 Windows Error Reporting Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.17763.1
P3: e52aabf3
P4: dwmcore.dll
P5: 10.0.17763.348
P6: 2240b8d9
P7: c00001ad
P8: 00000000001e8a7e
P9: 
P10: 

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\ Windows\WER\ReportQueue\AppCrash_dwm.exe_dc7097fa3 6f0219d85f8c91956e77f259211d1c2_41746857_3ea8629b& #x000d;

Analysis symbol: 
Rechecking for solution: 0
Report Id: 3b3924d1-aa34-4b3b-a7da-5e3fde72de12
Report Status: 4
Hashed bucket: 
Cab Guid: 0

6/19/2019 21:38 Windows Error Reporting Fault bucket 1525323792999794267, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: chrome.exe
P2: 75.0.3770.90
P3: 5cff3550
P4: KERNELBASE.dll
P5: 10.0.17763.475
P6: 69a188f0
P7: e0000008
P8: 0000000000039129
P9: 
P10: 

Attached files:
\\?\C:\Users\UncleBuck\AppDa ta\Local\Temp\WER534A.tmp.WERDataCollectionStatus. txt
\\?\C:\ProgramData\Microsoft\Wi ndows\WER\Temp\WER62FB.tmp.WERInternalMetadata.xml 
\\?\C:\ProgramData\Microsoft\Windo ws\WER\Temp\WER6425.tmp.xml
\\?\C:\ ProgramData\Microsoft\Windows\WER\Temp\WER6424.tmp .csv
\\?\C:\ProgramData\Microsoft\W indows\WER\Temp\WER6463.tmp.txt
&#x 000d;
These files may be available here:
\\?\C:\ProgramData\Microsoft\ Windows\WER\ReportArchive\AppCrash_chrome.exe_d24f ca1cfbf5a582db46f220c917a7b314b95_69ef5fa2_302466c 1

Analysis symbol: 
Rechecking for solution: 0
Report Id: 34026f42-93f8-4a5c-bbc2-863de276e564
Report Status: 268435456
Hashed bucket: 0cc0f506e5469901352b09e88134465b
Ca b Guid: 0

6/19/2019 21:38 Windows Error Reporting Fault bucket 1359341298603556927, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.17763.1
P3: e52aabf3
P4: dwmcore.dll
P5: 10.0.17763.348
P6: 2240b8d9
P7: c00001ad
P8: 00000000001e8a7e
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft \Windows\WER\Temp\WER62E9.tmp.WERInternalMetadata. xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\ Windows\WER\ReportArchive\AppCrash_dwm.exe_dc7097f a36f0219d85f8c91956e77f259211d1c2_41746857_5470676 d

Analysis symbol: 
Rechecking for solution: 0
Report Id: 3b3924d1-aa34-4b3b-a7da-5e3fde72de12
Report Status: 268435456
Hashed bucket: 0922764d5529d5b172dd59b57fc8803f
Ca b Guid: 0

[antonsvideo]

also, I recommend to scan your C drive for file system errors

select as seen in attached and click ok, then reboot, the scan and fix will run during boot and will take around 3min

[tingsern]

I add in my own experience with PC ....

Back in the old old days (1980 - 1990) - I used to own a Compaq 386-20e - a computer that was built like a M1A1 main battle tank. The motherboard was 8 ply, and the machine was utterly solid. 100% reliable. Impossible to find such a PC these days (at any price).

Next desktop (or rather - "floortop") is a huge monster - using dual Intel XEON chips and 32GB ECC RAM. Motherboard was GIGABYTE - I think - can't remember exactly now. It proves too noisy for editing video (the audio especially) - but I only had one or two blue screens - when I upgraded an incompatible device driver.

Fast forward to the present -

I have two Lenovo workstation laptops - W540 and P72. I removed their internal original hard-disks (those spinning kind) and plugged in Samsung 850 and 950 SSDs. The P72 uses Intel XEON processor - and has 64GB of ECC RAM. I went for the XEON because it supports ECC RAM - and in the long term - that ECC RAM will help avoid a lot of memory issues.


One suggestion - you have two editing workstations (I hope so) ... you can fallback to your backup machine if anything happens to your main machine. My case in particular - my fallback is the W540 laptop - the main workstation is my P72.