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Edius 8 Pro constantly crashing (new problem)

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  • #31
    I sent you information for an Edius integrator/trainer. Did you ever contact him?
    He may becoming to the Atlanta area in the near future.
    Jerry
    Six Gill DV
    www.sgdvtutorials.com
    If you own the Tutorials and you need help, PM me.

    Vistitle YouTube Channel
    https://www.youtube.com/channel/UCMVlxC8Am4qFbkXJRoPAnMQ/videos

    Windows 10 Pro up to v.1803 Tweaks for Edius Users
    http://sgdvtutorials.com/WIN%2010%20...%20V.2.0.0.pdf


    Main System:: Azrock Z97 Extreme 6, [email protected], 32gb ram, NZXT Z63, Win10 Pro 64, Samsung 850 pro, E7.5/8.5/E9 on separate SSD drives, 2TB Sabrent M.2 NVME, BM MINI MONITOR 4K, 12tb RAID 0 on backplane ,2 BD, Dual LG 27GK65S-B 144Hz monitors, GTX 1080ti SC Black.
    Second System: EditHD Ultimax-i7, X58, [email protected], Corsair H80, Win764, 24gb ram, Storm 3g, Samsung 840 Pro 256, 4tb and 6tb RAID 0 on backplane, GTX 980ti Classified, Edius 9, Apple 30", Samsung 24", dual BD.

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    • #32
      Originally posted by tryingtolearn View Post
      Hey Anton sorry for the delay been in New York shooting a week long Indian wedding and just got back

      I don't understand what you're saying to me
      I uploaded the entire crash report zip to that dropbox file


      I did the uninstall and reinstall with my anti-virus uninstalled and it's still crashing
      I really need to resolve this as I'm picking up editing from other videographers

      is there a way Edius staff could help me at all?

      I definately don't want to upgrade to 9 if i cant get the crashing with 8 to stop
      one of the comments was about talking to staff about integration or something?
      can you make a desktop shortcut to Temp folder, then open it and you will find the EDIUSCrash.dmp file

      can I see a screenshot of the content of the Temp folder? when is the last time you emptied it? I do this daily

      to create shortcut, right click desktop, click New Shortcut and type %Temp% and click ok

      now you will see a yellow folder on desktop called Temp, this is where EDIUS puts the Crash dump files
      Anton Strauss
      Antons Video Productions - Sydney

      EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

      Comment


      • #33
        Originally posted by Jerry View Post
        I sent you information for an Edius integrator/trainer. Did you ever contact him?
        He may becoming to the Atlanta area in the near future.
        where did you send it? I didn't see it, I will check my messages now
        www.skysimonephotography.com
        www.skysimonefilm.com
        www.facebook.com/skysimonephoto





        Laptop:
        ASUS - 17.3" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1050 - 1TB Hard Drive + 256GB SSD - Metal Star Gray
        Edius Pro 9 Windows 10

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        • #34
          Originally posted by antonsvideo View Post
          can you make a desktop shortcut to Temp folder, then open it and you will find the EDIUSCrash.dmp file

          can I see a screenshot of the content of the Temp folder? when is the last time you emptied it? I do this daily

          to create shortcut, right click desktop, click New Shortcut and type %Temp% and click ok

          now you will see a yellow folder on desktop called Temp, this is where EDIUS puts the Crash dump files
          Hey Anton, when I search the TEMP folder for EDIUScrash.dmp it says "No items match your search'

          I don't have any folders in there named Edius of GV
          www.skysimonephotography.com
          www.skysimonefilm.com
          www.facebook.com/skysimonephoto





          Laptop:
          ASUS - 17.3" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1050 - 1TB Hard Drive + 256GB SSD - Metal Star Gray
          Edius Pro 9 Windows 10

          Comment


          • #35
            UPDATE before I had turned off the fast start in the windows settings, but I missed the step somebody else suggested about disabling fast start in the bios

            I disabled that then launched Edius and added monotone to an 8 minute video compiled of about 200 clips and it paused for 10 seconds but did not crash..

            hopefully that is the fix but I will keep you posted

            I should be doing a lot of video editing this week and next.. I would still like to figure out where my crash log files are...

            thank you everyone so far.. hopefully this is the solution but will keep you updated
            www.skysimonephotography.com
            www.skysimonefilm.com
            www.facebook.com/skysimonephoto





            Laptop:
            ASUS - 17.3" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1050 - 1TB Hard Drive + 256GB SSD - Metal Star Gray
            Edius Pro 9 Windows 10

            Comment


            • #36
              Originally posted by tryingtolearn View Post
              Hey Anton, when I search the TEMP folder for EDIUScrash.dmp it says "No items match your search'

              I don't have any folders in there named Edius of GV
              look for a folder inside Temp called Grass Valley CrashDump

              be sure you are in the correct Temp folder
              Attached Files
              Anton Strauss
              Antons Video Productions - Sydney

              EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

              Comment


              • #37
                He might have to list out his environment variables to see where the TEMP and TMP directories are assigned to. Use 'System Properties' and then the Environment Variables option. There are two sets of TEMP/TMP - one for the user under which he signs on to - and the other one under System variables. They might be different for him.
                TingSern
                --------------------------------------
                Edius 9.4 Pro, Lenovo P72 workstation laptop, 64GB RAM, Xeon CPU, Windows 10 Pro (64 bits), 2 x 2TB Samsung M2.NVME and 1 x 4TB Samsung SSD internal. Panasonic UX180 camera, Blackmagic 4K Pocket Cinema, Blackmagic Pocket Cinema

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                • #38
                  I was so desperately hoping that we fixed the problem, but it just crashed just now while trying to edit color in a video.

                  I've attached a screenshot. I checked temp files last week and there was nothing from edius - no dump file - the crash report is the zip files i uploaded but its creating a new one now so i can upload that again, but the temp folder doesn't show anything from edius
                  Attached Files
                  www.skysimonephotography.com
                  www.skysimonefilm.com
                  www.facebook.com/skysimonephoto





                  Laptop:
                  ASUS - 17.3" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1050 - 1TB Hard Drive + 256GB SSD - Metal Star Gray
                  Edius Pro 9 Windows 10

                  Comment


                  • #39
                    Anton I followed the screenshot path you showed and it had one dump file from today so I have added it to this dropbox folder along with the crash report

                    I hope it gives some insight
                    thanks Anton https://www.dropbox.com/sh/hi4im10o9...ObMZ1IDta?dl=0
                    www.skysimonephotography.com
                    www.skysimonefilm.com
                    www.facebook.com/skysimonephoto





                    Laptop:
                    ASUS - 17.3" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1050 - 1TB Hard Drive + 256GB SSD - Metal Star Gray
                    Edius Pro 9 Windows 10

                    Comment


                    • #40
                      Been following this thread for a while now, and unfortunately I have no solution but was wondering, with so many possibilities tried and failed, would it not be possible that a bad ram maybe the culprit.

                      As the crashing is not sonstant with exact operation could it be a problematic video ram or system ram address?

                      So far this seems to be a pretty isolated case as I personally have no knowledge of anyone with Edius crashing.
                      Tony D.

                      EDIUS WG 9.54 / MATROX MXO2 LE / WIN10 Pro WS / LENOVO P71 Workstation laptop / XEON E3-1535M v6 / nVidia QUADRO P3000 6GB / Toshiba M.2 NVMe 512GB / 2x Samsung 860 EVO 4TB / 32GB ECC RAM.
                      EDIUS WG 8.53 / HDRX-E1 + HDBX-1000H / WIN10 Pro / DUAL XEON X5470 / SUPERMICRO X7DWA-N / SUPERMICRO SUPERCHASIS SC745TQ-920B / INTEL 520 SSD 240GB / WD CAVIAR BLACK 4TB (many) / 32GB ECC RAM / GTX 770 4GB / 2x MOTU 896HD.
                      wavearts / neatvideo / tmpgenc / hitfilm / imaginate / affinity

                      Comment


                      • #41
                        Originally posted by tryingtolearn View Post
                        Anton I followed the screenshot path you showed and it had one dump file from today so I have added it to this dropbox folder along with the crash report

                        I hope it gives some insight
                        thanks Anton https://www.dropbox.com/sh/hi4im10o9...ObMZ1IDta?dl=0

                        you are running two antivirus programs, the default Windows Defender and AVAST, get rid of AVAST, uninstall it

                        you are also running Opera Browser, any reason for that?

                        can you do a scan of your PC with Malwarebytes free (but exit malwarebytes from taskbar when done, and do not set it to autostart with Windows)
                        Attached Files
                        Anton Strauss
                        Antons Video Productions - Sydney

                        EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

                        Comment


                        • #42
                          Originally posted by antonsvideo View Post
                          you are running two antivirus programs, the default Windows Defender and AVAST, get rid of AVAST, uninstall it

                          you are also running Opera Browser, any reason for that?

                          can you do a scan of your PC with Malwarebytes free (but exit malwarebytes from taskbar when done, and do not set it to autostart with Windows)
                          Anton, just as an FYI, I run Avast (free version) with no problems, and I also run Opera with no problems. If a virus scanner installs correctly and Win10 doesn't misbehave, BitDefender should end up being disabled automatically, leaving only avast, avg, eset, etc. as the running scanner. Seeing BitDefender still running is not normal and potentially a problem.

                          Opera is just a chrome based browser that has a few nice features that chrome doesn't. I have been running it for close on 20 years (long before it became chrome based) with no issues.
                          Edius WG 9.55.7761, various 3rd party plugins, VisTitle 2.9.6.0, Win 7 Ultimate SP1, i7-4790K @ 4GHz with HD4600 GPU embedded, MSI Z97 Gaming 7 Motherboard, 32GB Kingston HyperX RAM, nVidia GTX680 4GB GPU, Matrox MX02 Mini MAX, Corsair 750W PSU, Corsair H110i GT Water Cooler, Corsair C70 case, 8TB Internal RAID 0/stripe (2x4TB Seagate SATAIII HDD's, Win7 Software stripe), 1TB Crucial MX500 SSD, Pioneer BDR-207D, Dual 1920x1080 monitors (one on GTX680 and one on Intel HD4600).

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                          • #43
                            lets wait for malwarebytes scan results, I think she is infected with something

                            I was only curious why anyone would use Opera instead of going to one?
                            Anton Strauss
                            Antons Video Productions - Sydney

                            EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

                            Comment


                            • #44
                              Originally posted by antonsvideo View Post
                              lets wait for malwarebytes scan results, I think she is infected with something

                              I was only curious why anyone would use Opera instead of going to one?
                              Quite Possible. That's why I suggested a malware scan in post #2.

                              Oddball problems, if not fixed by a reboot/reset, are often indicative of failing hardware or malware/virus activity, unless the user has been "under the hood" tinkering with stuff they don't understand. Since this is a new laptop, hardware failure is probably not the issue.
                              Edius WG 9.55.7761, various 3rd party plugins, VisTitle 2.9.6.0, Win 7 Ultimate SP1, i7-4790K @ 4GHz with HD4600 GPU embedded, MSI Z97 Gaming 7 Motherboard, 32GB Kingston HyperX RAM, nVidia GTX680 4GB GPU, Matrox MX02 Mini MAX, Corsair 750W PSU, Corsair H110i GT Water Cooler, Corsair C70 case, 8TB Internal RAID 0/stripe (2x4TB Seagate SATAIII HDD's, Win7 Software stripe), 1TB Crucial MX500 SSD, Pioneer BDR-207D, Dual 1920x1080 monitors (one on GTX680 and one on Intel HD4600).

                              Comment


                              • #45
                                Originally posted by antonsvideo View Post
                                I was only curious why anyone would use Opera instead of going to one?
                                For those of us that don't enjoy going to the opera, using it is the next best thing. ;)

                                (Not all of us can see the most famous opera house in the world when we look out the bedroom window to fuel the desire to go.)
                                Edius WG 9.55.7761, various 3rd party plugins, VisTitle 2.9.6.0, Win 7 Ultimate SP1, i7-4790K @ 4GHz with HD4600 GPU embedded, MSI Z97 Gaming 7 Motherboard, 32GB Kingston HyperX RAM, nVidia GTX680 4GB GPU, Matrox MX02 Mini MAX, Corsair 750W PSU, Corsair H110i GT Water Cooler, Corsair C70 case, 8TB Internal RAID 0/stripe (2x4TB Seagate SATAIII HDD's, Win7 Software stripe), 1TB Crucial MX500 SSD, Pioneer BDR-207D, Dual 1920x1080 monitors (one on GTX680 and one on Intel HD4600).

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