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  • #1

    Support page is going crazy again

    Hallo GV:


    I tryed to download my 9.31WG-Version but:
    The Support page is going crazy again.
    Any workarounds?
    Regards kurt
    HW: ASUS Z170-A; Proz: i7-6700K; RAM: 32 GB DDR4; GPU: RTX-3070, 8GB GDDR5; SSD: SAMSUNG-850-Pro, 500 GB
    SW: WIN-10/64 PRO (22H2-19045-2364​​), Firefox u.a.
    NLE: EDIUS-X(10.34.10198)-WG​; RESOLVE-18.1.4.0009 Studio​
    ​
    // Read > Test > Understand
    Tags: None
  • #2
    Since we don't know what you are reporting we cannot suggest anything.
    Steve

    Get Support or the Latest version of EDIUS:
    EDIUS support and Downloads

    Comment

    • #3
      Originally posted by GrassValley_SL View Post
      Since we don't know what you are reporting we cannot suggest anything.
      As was happening two weeks ago and discussed here its bu$$ered up again.
      Once you login you have a page with the option to select your product registry, click that,, select a product and it returns to the option page.

      The scaling on the product registry page was dire- see https://forum.grassvalley.com/forum/...t=43225&page=3
      #27

      Comment

      • #4
        confirmed, you can't download any product
        Anton Strauss
        Antons Video Productions - Sydney

        EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

        Comment

        • #5
          Indeed, same problem here.
          Tried with FireFox and Edge, infinite loop with no files to be seen...
          The page also changed quite a bit, took a while to get in, not easy to navigate.
          Tony D.

          EDIUS WG 9.54 / MATROX MXO2 LE / WIN10 Pro WS / LENOVO P71 Workstation laptop / XEON E3-1535M v6 / nVidia QUADRO P3000 6GB / Toshiba M.2 NVMe 512GB / 2x Samsung 860 EVO 4TB / 32GB ECC RAM.
          EDIUS WG 8.53 / HDRX-E1 + HDBX-1000H / WIN10 Pro / DUAL XEON X5470 / SUPERMICRO X7DWA-N / SUPERMICRO SUPERCHASIS SC745TQ-920B / INTEL 520 SSD 240GB / WD CAVIAR BLACK 4TB (many) / 32GB ECC RAM / GTX 770 4GB / 2x MOTU 896HD.
          wavearts / neatvideo / tmpgenc / hitfilm / imaginate / affinity

          Comment

          • #6
            Originally posted by DigitalDave View Post
            As was happening two weeks ago and discussed here its bu$$ered up again.
            Once you login you have a page with the option to select your product registry, click that,, select a product and it returns to the option page.

            The scaling on the product registry page was dire- see https://forum.grassvalley.com/forum/...t=43225&page=3
            #27
            I feel these sort of continuing basic problems with GV web site justify my concerns re their licencing of Edius. A few days back I posted this in another thread re activations. Peter

            'Retried updating Win10 from 1709 to 1809 but this time I deactivated Edius 8 WG first and then reactivated once Win 10 updates completed. Pleased to report all seems to be running okay this time.

            Just one question concerns me for the future, what happens if GV shut down the activation/deactivation web server?

            I have old software running on a Win 98 PC that I am still using occasionally without issue as only needed a serial number back then. '
            i9-7900X OC, Asus TUF X299 Mk2 MB, 32GB Mem, 250GB Samsung 960 Evo M,2 NVMe for OS, HDDs for work files, GTX1080Ti 11GB, Win10 Pro 1809, Edius 8.5 WG, Sony FS7 main camera

            Comment

            • #7
              Originally posted by GrassValley_SL View Post
              Since we don't know what you are reporting we cannot suggest anything.
              For the record, Steve, this thread should have been added to this one:

              Grass Valley Forums
              https://forum.grassvalley.com/forum/showthread.php?t=43225
              Edius 8.53WG, Vistitle 2.8, Windows 10 x64 Pro Fall Update, Asus Z87 Pro, Intel i7-4770K, 16 GB 1600 Corsair Vengence LP RAM, Samsung 840 Pro SSD 256GB, WD Black 2TB media drive, Intel HD 4600 GPU, MSI GTX660 2GB VGA, Coolermaster Silencio 652 case, Noctua NH-U12S CPU cooler, Cakewalk UA-25EX USB audio interface, Cakewalk MA-15D monitor speakers, BM Intensity Pro 4K, PlextorPX-LB950SA BD writer, Dell U2410 Monitor

              Comment

              • #8
                Originally posted by DigitalDave View Post
                As was happening two weeks ago and discussed here its bu$$ered up again.
                Once you login you have a page with the option to select your product registry, click that,, select a product and it returns to the option page.

                The scaling on the product registry page was dire- see https://forum.grassvalley.com/forum/...t=43225&page=3
                #27
                Thanks for the details.
                Will contact our web development team.
                Last edited by GrassValley_SL; 04-18-2019, 11:58 AM.
                Steve

                Get Support or the Latest version of EDIUS:
                EDIUS support and Downloads

                Comment

                • #9
                  Originally posted by kpot View Post
                  Hallo GV:


                  I tryed to download my 9.31WG-Version but:
                  The Support page is going crazy again.
                  Any workarounds?
                  Regards kurt
                  Meanwhile may it helps to download from FTP using anonymous login.

                  Andreas
                  Andreas Gumm
                  post production / authoring
                  PC 1Intel Core i7-970 (6 x 3.20 GHz),
                  ASUS P6T Deluxe V2, 12 GB RAM, Geforce 9800GT
                  Windows 7 Ultimate,
                  GV software: EDIUS 7.42, VisTitle v2.5,
                  GV hardware: 3G Storm
                  software SONY DoStudio Indie + EX 4.0.11
                  PC 2
                  Intel Core i7-3770, GIGABYTE Z77X-UD5H F14, 16GB RAM,
                  Geforce 650 GTX, 5x HDD, Windows 7,
                  GV software: EDIUS 7.42, ProCoder 3.0
                  GV hardware: HD SPARK
                  software: Telestream Switch, DTS-HD MAS, Dolby Media Meter

                  Comment

                  • #10
                    Originally posted by GrassValley_SL View Post
                    Thanks for the details.
                    Will contact our web development team.
                    EDITED
                    Thought it was stil broken but it's not - my error.
                    I had to clear cache before it worked
                    Last edited by DigitalDave; 04-25-2019, 09:13 AM.

                    Comment

                    • #11
                      Originally posted by DigitalDave View Post
                      THIS IS STILL BROKEN.
                      Perhaps others will re-confirm.
                      It is working for me. I am using Firefox, if that makes any difference?

                      Are you using a bookmark to access the page?
                      Attached Files
                      Edius 8.53WG, Vistitle 2.8, Windows 10 x64 Pro Fall Update, Asus Z87 Pro, Intel i7-4770K, 16 GB 1600 Corsair Vengence LP RAM, Samsung 840 Pro SSD 256GB, WD Black 2TB media drive, Intel HD 4600 GPU, MSI GTX660 2GB VGA, Coolermaster Silencio 652 case, Noctua NH-U12S CPU cooler, Cakewalk UA-25EX USB audio interface, Cakewalk MA-15D monitor speakers, BM Intensity Pro 4K, PlextorPX-LB950SA BD writer, Dell U2410 Monitor

                      Comment

                      • #12
                        Originally posted by John Hooper View Post
                        It is working for me. I am using Firefox, if that makes any difference?

                        Are you using a bookmark to access the page?
                        EDITED
                        Cleared cache and its working
                        Cheers
                        Last edited by DigitalDave; 04-25-2019, 09:11 AM.

                        Comment

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