Tech Support???????

[bobbyd]

Have you asked the question here on the forum?

Yes I have. Many people have been very helpful but could not solve the problem

[Jerry]

Does tech support respond to e-mail? I e-mailed a problem with "Titlemotion Pro" almost two weeks ago and have yet to hear anything from them. Does support stop once the product is sold? (being sarcastic)

Have you asked the question here on the forum?

[STORMDAVE]

Call in, they will give you a ticket number and you will receive a call back within a couple of days.

[skier-hughes]

Does tech support respond to e-mail? I e-mailed a problem with "Titlemotion Pro" almost two weeks ago and have yet to hear anything from them. Does support stop once the product is sold? (being sarcastic)

Almost 2 weeks ago was Xmas day.... maybe they have been on holiday? :)

[antonsvideo]

well, in that case, someone at GV needs to fix this issue

[tingsern]

In theory, that is. Have you tried emailing Canopus Tech support? I tried - and gave up. First - I registered my h/w and s/w in Canopus USA website. When I tried to email tech support, I get a message saying "I should be contacting Canopus China". When I tried to contact Canopus China, it tells me I don't have any h/w or s/w registered there. When I tried to re-register my h/w and s/w under Canopus China, the form is all in Chinese, not English. Unfortunately, my Chinese is not good - and I can't understand a lot of words there. How?

[antonsvideo]

hmmm, email should be the quickest way

[tingsern]

Welcome to the club. Before I found this forum, I had to rely on my distributor for technical support ... emaling Canopus is an exercise of frustrations. Just forget it, I say.

[pjsssss]

I think it has been pretty well documented here that emailing tech support is not the way to go. Use the phone.

[bobbyd]

Does tech support respond to e-mail? I e-mailed a problem with "Titlemotion Pro" almost two weeks ago and have yet to hear anything from them. Does support stop once the product is sold? (being sarcastic)