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Does tech support respond to e-mail? I e-mailed a problem with "Titlemotion Pro" almost two weeks ago and have yet to hear anything from them. Does support stop once the product is sold? (being sarcastic)
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I think it has been pretty well documented here that emailing tech support is not the way to go. Use the phone. -
Welcome to the club. Before I found this forum, I had to rely on my distributor for technical support ... emaling Canopus is an exercise of frustrations. Just forget it, I say.TingSern
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Edius 10 WG, Lenovo P72 workstation laptop, 64GB RAM, Xeon CPU, Windows 11 Pro (64 bits), 2 x 2TB Samsung M2.NVME and 1 x 4TB Samsung SSD internal. Panasonic UX180 camera, Blackmagic 4K Pocket CinemaComment
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hmmm, email should be the quickest wayAnton Strauss
Antons Video Productions - Sydney
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In theory, that is. Have you tried emailing Canopus Tech support? I tried - and gave up. First - I registered my h/w and s/w in Canopus USA website. When I tried to email tech support, I get a message saying "I should be contacting Canopus China". When I tried to contact Canopus China, it tells me I don't have any h/w or s/w registered there. When I tried to re-register my h/w and s/w under Canopus China, the form is all in Chinese, not English. Unfortunately, my Chinese is not good - and I can't understand a lot of words there. How?TingSern
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Edius 10 WG, Lenovo P72 workstation laptop, 64GB RAM, Xeon CPU, Windows 11 Pro (64 bits), 2 x 2TB Samsung M2.NVME and 1 x 4TB Samsung SSD internal. Panasonic UX180 camera, Blackmagic 4K Pocket CinemaComment
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well, in that case, someone at GV needs to fix this issueAnton Strauss
Antons Video Productions - Sydney
EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 ProComment
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Originally posted by bobbyd View Post
Almost 2 weeks ago was Xmas day.... maybe they have been on holiday? :)Comment
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Call in, they will give you a ticket number and you will receive a call back within a couple of days.Comment
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Originally posted by bobbyd View Post
Have you asked the question here on the forum?Jerry
Six Gill DV
If you own the Tutorials and you need help, PM me.
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Yes I have. Many people have been very helpful but could not solve the problemOriginally posted by Jerry View PostComment
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