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Problem activating Edius WG9

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  • Problem activating Edius WG9

    I am having a problem activating Edius WG9.
    I am working on projects for National Television so this is very urgent. I opened a Crucial case at Grassvalley support and also started calling Europe, UK support one and a half hours before 5:00pm (at their local time) closing time, but no one is answering.
    I had a system disk failure and needed to replace the disk ASAP and when I try to activate the license I get:
    The number of licenses that can be activated may have exceeded the allowed limit.
    This is an upgrade and I am using serials from WG8 and WG9.
    Has any of you had a problem contacting the Europe, UK support?
    Last edited by johannesj; 12-04-2018, 07:00 PM.
    JoiCam´s
    Edit station1: i7 6700K 4 ghz, 32gb ram, Edius 9 Workgroup, Davinci Resolve studio 16, 8GB GPU & Intensity Pro 4K
    2: 17" Laptop i7 w: Edius 9 Workgroup
    3: HPxw8600 dual 3ghz Xeon, STORM 3G, , Edius 7, 32 GB ram.
    4: Edius 7, Supermicro x7da8 dual 3ghz Xeon.
    Audio: Protools & Nuendo, M-Audio and Presonus interfaces, control surfaces and preamps, dual 3ghz Xeon. 16gb Ram.
    Studio monitoring: Mackie 1402-VLZ Pro mixer and Mackie HR824 Spk. Panasonic surround system.
    And more

  • #2
    Maybe you should try deactivating one of the other activation's so you can get EDIUS installed on your work machine so you can get on with your project. Then you have some time for support to get back to you.
    You can also contact your re-seller or try support from our Distributor for EMEA tomorrow. www.edius.net
    Last edited by GrassValley_SL; 12-04-2018, 08:51 PM.
    Steve

    Get Support or the Latest version of EDIUS:
    EDIUS support and Downloads

    Comment


    • #3
      Originally posted by GrassValley_SL View Post
      Maybe you should try deactivating the one of the other activation's so you can get EDIUS installed on your work machine so you can get on with your project. Then you have some time for support to get back to you.
      You can also contact your re-seller or try support from our Distributor for EMEA tomorrow. www.edius.net
      I
      Thanks Steve :)
      I just managed to get my Laptop sent to me and deactivated from there so I am fine for one or two days now until I need to go to a trip with some same day on location editing.
      JoiCam´s
      Edit station1: i7 6700K 4 ghz, 32gb ram, Edius 9 Workgroup, Davinci Resolve studio 16, 8GB GPU & Intensity Pro 4K
      2: 17" Laptop i7 w: Edius 9 Workgroup
      3: HPxw8600 dual 3ghz Xeon, STORM 3G, , Edius 7, 32 GB ram.
      4: Edius 7, Supermicro x7da8 dual 3ghz Xeon.
      Audio: Protools & Nuendo, M-Audio and Presonus interfaces, control surfaces and preamps, dual 3ghz Xeon. 16gb Ram.
      Studio monitoring: Mackie 1402-VLZ Pro mixer and Mackie HR824 Spk. Panasonic surround system.
      And more

      Comment


      • #4
        Just to close this one, My problem was solved yesterday.
        JoiCam´s
        Edit station1: i7 6700K 4 ghz, 32gb ram, Edius 9 Workgroup, Davinci Resolve studio 16, 8GB GPU & Intensity Pro 4K
        2: 17" Laptop i7 w: Edius 9 Workgroup
        3: HPxw8600 dual 3ghz Xeon, STORM 3G, , Edius 7, 32 GB ram.
        4: Edius 7, Supermicro x7da8 dual 3ghz Xeon.
        Audio: Protools & Nuendo, M-Audio and Presonus interfaces, control surfaces and preamps, dual 3ghz Xeon. 16gb Ram.
        Studio monitoring: Mackie 1402-VLZ Pro mixer and Mackie HR824 Spk. Panasonic surround system.
        And more

        Comment


        • #5
          Thanks for the follow-up. :)
          Steve

          Get Support or the Latest version of EDIUS:
          EDIUS support and Downloads

          Comment


          • #6
            No prob :)
            JoiCam´s
            Edit station1: i7 6700K 4 ghz, 32gb ram, Edius 9 Workgroup, Davinci Resolve studio 16, 8GB GPU & Intensity Pro 4K
            2: 17" Laptop i7 w: Edius 9 Workgroup
            3: HPxw8600 dual 3ghz Xeon, STORM 3G, , Edius 7, 32 GB ram.
            4: Edius 7, Supermicro x7da8 dual 3ghz Xeon.
            Audio: Protools & Nuendo, M-Audio and Presonus interfaces, control surfaces and preamps, dual 3ghz Xeon. 16gb Ram.
            Studio monitoring: Mackie 1402-VLZ Pro mixer and Mackie HR824 Spk. Panasonic surround system.
            And more

            Comment

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