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bin and palettes won't open

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  • bin and palettes won't open

    I can't get my bin and palettes to show up. this problem started when I tried to move my windows user folder to a different drive to free up space. tried the shift>alt>L and B, tried deleting Edius and the Grass Valley folder in my windows user folder. I'm stuck. I read creating a new user profile works but I'm not sure how to do that.

  • #2
    I would move the user folder back where it belongs

    then free up space the proper way by investigating the cause of the low space issue, could be a hibernation file, often as large as 20GB or a swap file set too large or temp files caused by Adobe products, I had a customer recently where Adobe Encore had over 60GB of temp files from encodes long finished on the C drive
    Anton Strauss
    Antons Video Productions - Sydney

    EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

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    • #3
      missing bin and palette window

      That did nothing. I think it's a Windows 10 scailing issue. I have had to turn down work cause GV offers no support. I'm very disappointed with them.

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      • #4
        As Anton suggested you should keep you user folder onn the C drive.

        If that is the cause of your issue there is nothing that we can do but advise to correct it and reinstall EDIUS.

        Also you can try making a new user profile.

        Note that this forum is not official GV support.
        Steve

        Get Support or the Latest version of EDIUS:
        EDIUS support and Downloads

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        • #5
          missing bin and palette window

          This is an issue with the latest Windows 10 update. It appears that Windows creates virtual monitors. I don't see a fix yet and I'm not sure what the purpose is for this feature in windows but I did see a WORK AROUND.

          Press Windows key>P>Arrow down and select to only display on your main monitor. unfortunately you may need to do this every time you log into windows I also set my scaling to 100%. I hope someone finds this as helpful as I did.

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          • #6
            Originally posted by johnweekes View Post
            This is an issue with the latest Windows 10 update. It appears that Windows creates virtual monitors. I don't see a fix yet and I'm not sure what the purpose is for this feature in windows but I did see a WORK AROUND.

            Press Windows key>P>Arrow down and select to only display on your main monitor. unfortunately you may need to do this every time you log into windows I also set my scaling to 100%. I hope someone finds this as helpful as I did.
            Could be but I have the latest windows 10 on 2 systems and am not seeing the issue you are posting about.....
            Steve

            Get Support or the Latest version of EDIUS:
            EDIUS support and Downloads

            Comment

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