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  • Curt
    replied
    Can't register Edius 8

    I have registered Edius 8 on the website, but when I have downloaded Edius 8 and installed it, and started Edius 8 for the first time, it then asks me to enter my activation serial number AGAIN. And upon having entered it, I receive a message that "registration failed". Despite the fact that I already have successfully registered it on "My Account".
    The end result is that I can not use Edius 8 AT ALL.
    Please help.

    Leave a comment:


  • jrcoffen
    replied
    I received numerous support emails as well. If you're willing to spend days re-installing XP, I'll bet you could find a way to call tech support too! You seem pretty resourceful.

    Leave a comment:


  • tingsern
    replied
    Heh, you picked up the phone and call them right? How about folks across the Pacific then? Time zone differences and IDD call .... just too expensive and inconvenient. I wished they accord the same level of support to emails as well.

    Leave a comment:


  • jrcoffen
    replied
    I just talked with James at customer support at Grass Valley/Canopus/Edius and I have to say that tech support has been phenomenally helpful and very appreciative of customer loyalty. Kudos to them!

    If you have difficulties, call customer support and they will do everything possible to get you going. Rarely have I received this level of quality, individualized support.

    Thanks!

    Leave a comment:


  • GrassValley_KH
    replied
    Ok guys, time to take the opinions regarding Operating System choice, elsewhere.

    Leave a comment:


  • tingsern
    replied
    Sorry - but I don't buy that. You can ALWAYS install your WIN XP Pro back in - just grab the device drivers for your new motherboard and what else ... and spend the next 2 - 3 days having "fun".

    As an example, I brought my new Thinkpad T60 - it came with VISTA Ultimate. I tried loading Firefox inside - didn't work. Tried a couple of other programs - some were limping on one leg. So ... good riddance, VISTA ....

    a) Downloaded 1.4GB of WinXP Pro device drivers and software for Thinkpad from Lenovo website.
    b) Format and repartitioned the Thinkpad's Harddrive.
    c) Install WinXP Pro from CD
    d) Upgrade all the device drivers from step (a) above.

    Now - I have a perfectly nice and very fast OS (Win XP Pro) running on my Thinkpad T60 now. All the software works very nicely.

    Of course it takes a lot of time and energy ... but it is NOT impossible.

    Leave a comment:


  • jrcoffen
    replied
    tingsern: I can't reinstall WinXP Pro--my old computer died. It wasn't a choice to switch to Vista; the computer that was the right price and could handle my needs had Vista. Vista's here to stay.

    pjsssss: I agree--I don't think GV intended to try to get people to buy an upgrade because of the OS either. I'm sorry if I implied that. However, if 2.5 stops working under Vista (which I did not know would happen, of course, when I purchased a new computer with Vista on it) and I can't "upgrade", then I would pay MORE for Edius 4.5 than I paid for my entire computer and operating system combined (yes, I did get a good deal on my system). Yeah, Edius 4.5 is probably worth more money, I'm not and have never argued that it is not, but that doesn't mean I can afford it. And, I paid for 2.5 and it seems like that ought to be worth SOMETHING, even just $50 for good PR.

    Bottom line is, if there are others out there with Edius 2.5 (still a good program) who are running Vista, there is a way (see post above) to keep it running. Seems like a good thing to know.

    2nd bottom line is, let's hope that the Vista service release solves some of these ridiculous problems.

    Leave a comment:


  • pjsssss
    replied
    I don't think GV has ever had any intention of trying to get people to buy an upgrade becasue of the OS. That makes no sense. Their thinking is along the lines that 4.5 is worth $$ more than 2.5
    Last edited by pjsssss; 01-16-2008, 02:57 AM.

    Leave a comment:


  • tingsern
    replied
    To save all of that trouble, why not just reinstall WinXP Pro back into your computer? I cannot see ANY compelling reason why I should go for VISTA for the next 2 - 3 years more ...

    Leave a comment:


  • jrcoffen
    replied
    It appears that the solution to the Edius 2.5 problem in Vista is to take ownership of the C:\Windows\System32\KGyGaAvL.sys file and assign ownership to the user.

    However, I'm not sure if this is something that GrassValley wants to be known. It would save people like me losing a program and having to spend the $700 to upgrade to 4.5.

    Here's a link to how to take ownership of the file: http://www.vistax64.com/tutorials/67...ship-file.html

    Use "Method Two" listed at the link above, and, you don't seem to have to change any of the settings other than giving yourself ownership, so, stop at step 11.

    This should save anyone with Edius 2.5 the $700 cost of buying 4.5 (since we aren't allowed to "upgrade" to 4.5).

    For those having difficulty getting their firewire card to capture from their DV camcorder, there is a long discussion about multiple ways to try to get Vista to see the camcorder at: http://www.camcorderinfo.com/bbs/t106499.html
    But, what worked for me is as follows:
    1. Start with computer and camera off (yes, this is required)
    2. Plug power into camera
    3. Plug firewire into computer
    4. Plug firewire into camera
    5. Turn camera power on—specifically, switch to PLAY or VCR mode
    6. Wait for camera to power up completely
    7. Turn on computer
    8. Log in to Vista and wait for computer to completely start up
    9. Don’t load or do anything while computer is starting up
    10. From the Vista desktop, log off (right, LOG off, but don’t turn off the computer)
    11. Log back on
    12. After computer has finished logging back in, capture should work from any software until you turn the camera off and unplug the firewire (may stop working even if just firewire is unplugged)

    Silly, but it's worked every time for me so far!

    Hope this helps someone.

    Leave a comment:


  • jrcoffen
    replied
    Alright, I can't help but make one final comment.

    The OHCI idea is great, but, like many things in Vista, it is not a reality yet. To get my Firewire card and DV camera to communicate with Vista, I had to scour the internet and try a myriad of ridiculous sounding, multi-step, precisely ordered and timed processes to be able to capture video. It can be done, but it is hard. This was NOT an Edius issue because recognition of the firewire device was problematic in ALL software (e.g., Microsoft's included Movie Maker software). Once I followed the ridiculous steps, ALL software handle the camera fine, including Edius.

    Leave a comment:


  • jrcoffen
    replied
    A big thanks to all of you for helping me with Edius 2.5--especially Bryant.

    I cannot argue that Edius 4 wouldn't be a good upgrade. It would--that's clear. I just can't afford it--I don't do video editting for pay, but I do appreciate the power of the NLE's.

    I'm glad that Edius 4 uses USB activation. I actually used something like that a long time ago on a Commodore 64! It was a great idea then and still is, in my opinion.

    I'll sign off my posts--sadder and too poor to upgrade. At least I was able to convert that last project to MPEG-2 so I can burn the DVD.

    Edius is great. Thanks again for all the help.

    Leave a comment:


  • GrassValley_BM
    replied
    Originally posted by jrcoffen View Post
    Yeah, it worked. I activated it online, got it to run once, converted 21-minutes of video into MPEG-2 format with ProCoder Express, then I exited Edius, re-started Edius about 20 minutes later and got the message that the version has expired!

    We'll see what tech support is able to come up with now. I'm not holding my breath.

    Regarding Vista support though, upgrading won't help even if I fork out all the money because the latest version of Edius does not list Vista as supported either, only XP SP2. So it puts me in a bit of a bind....
    I think it's pretty safe to say we will not be supporting Edius 2.5 in Vista. Upgrading to Edius 4 is probably your best option on several levels.

    1. OHCI support in Vista (as SR mentioned). Stick with your current OS...
    2. You have a new system. Edius 4 will make better use of your system performance.
    3. You may as well get use to the work-flow in Edius 4, rather than developing your editing technique with 2.5. There are some major differences between 2.5 and Edius4.
    4. Better compatibility with current associated technologies (codecs, cameras, formats...)
    5. And of course, Licensing! Edius 4 stores the license on a USB HASP (can be transferred to your editing system if desired). No need for calling support to increase your activation as with Edius 2 and 3.

    Leave a comment:


  • SRsupport
    replied
    It depends if you are running ohci you can upgrade and use Edius in Vista.
    No activation problems because you will get a dongle.

    I'm taking from experience. I'm using Edius in Vista.

    Remember if you use canopus hardware it is xp sp2
    OCHI :welcome VISTA

    SR

    Leave a comment:


  • jrcoffen
    replied
    Yeah, it worked. I activated it online, got it to run once, converted 21-minutes of video into MPEG-2 format with ProCoder Express, then I exited Edius, re-started Edius about 20 minutes later and got the message that the version has expired!

    We'll see what tech support is able to come up with now. I'm not holding my breath.

    Regarding Vista support though, upgrading won't help even if I fork out all the money because the latest version of Edius does not list Vista as supported either, only XP SP2. So it puts me in a bit of a bind....

    Leave a comment:

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