Help still needed
I LOVE Edius! Great editing software.
I was so relieved to find that someone else was having a similar problem that I was. I installed a new monitor and that seems to have resulted in Edius 2.5 thinking that I was no longer a registered user. (Strangely, when I updated my computer several months ago because my old one died, the new computer had Vista instead of XP, but Edius 2.5 was running fine up until I installed the new monitor.)
So, when I tried to click the WEB button to update my activation code (the other buttons were grayed-out and I couldn't click those), like adk110, I got the error about being unable to generate the URL. When I tried to then click the button it offered to "print the URL", the URL is blank, so I couldn't do it that way either.
So, I called tech support (very nice), they told me I should just re-install Edius and try again. I did that. Unfortunately, now I cannot even edit with Edius (before I could edit video, just not use Procoder to put it in DVD format) and I have exactly the same problem when it asks me to register (can't generate URL). I have not heard back from Edius tech support--maybe I'll hear from them next week.
Oh, I also got an email from support suggesting that I try running AcCheck.exe to do a manual activation, but, when that happens I get an error that says: "It failed in getting of the installation code. Error code:1". So, stymied there too.
Anyway, I already have UAC turned off, so that doesn't seem to be the problem for me. Are there other ideas about how to get it to generate the URL? I've tried it with my virus software turned off and it still doesn't work. Windows firewall is off, and it still doesn't work. I'm just stymied, especially since Edius 2.5 worked fine (including Procoder) before, although perhaps it was just the 90 days that the activation remained valid after installing on the new system. Who knows....
Any ideas?
Thanks!
I LOVE Edius! Great editing software.
I was so relieved to find that someone else was having a similar problem that I was. I installed a new monitor and that seems to have resulted in Edius 2.5 thinking that I was no longer a registered user. (Strangely, when I updated my computer several months ago because my old one died, the new computer had Vista instead of XP, but Edius 2.5 was running fine up until I installed the new monitor.)
So, when I tried to click the WEB button to update my activation code (the other buttons were grayed-out and I couldn't click those), like adk110, I got the error about being unable to generate the URL. When I tried to then click the button it offered to "print the URL", the URL is blank, so I couldn't do it that way either.
So, I called tech support (very nice), they told me I should just re-install Edius and try again. I did that. Unfortunately, now I cannot even edit with Edius (before I could edit video, just not use Procoder to put it in DVD format) and I have exactly the same problem when it asks me to register (can't generate URL). I have not heard back from Edius tech support--maybe I'll hear from them next week.
Oh, I also got an email from support suggesting that I try running AcCheck.exe to do a manual activation, but, when that happens I get an error that says: "It failed in getting of the installation code. Error code:1". So, stymied there too.
Anyway, I already have UAC turned off, so that doesn't seem to be the problem for me. Are there other ideas about how to get it to generate the URL? I've tried it with my virus software turned off and it still doesn't work. Windows firewall is off, and it still doesn't work. I'm just stymied, especially since Edius 2.5 worked fine (including Procoder) before, although perhaps it was just the 90 days that the activation remained valid after installing on the new system. Who knows....
Any ideas?
Thanks!
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