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  • Update to 8.3 --> License Manager?

    It seems like I've done something wrong. Maybe I was not patient enough.
    At least, I tried to find information in the 8.3 release notes, but could not find anything (or was too blind to see). Also, general information about installation of updates are missing or well hidden on the GV website.

    # So, I wanted to update my 8.22 WG to the new 8.3 (on Win7).
    # I did so by letting 8.22 as it was and then running the 8.3 setup.exe on top.
    # During the installation it asked me to close License Manager or let itself close License Manager and reboot the whole thing after installation.
    # Since I could not close License Manager manually, I chose the automatic option.
    # After reboot, unfortunately License Manager did not seem to be updated.

    When I try to start Edius, I get the error message "Activation failed. This GV License Manager is not the newest version. Please update to the newest version. Error code: 3.22AB0.4EEE"

    When I try to start the License Manager, it tells me the exact same. Only the error code has additional numbers: 3.22AB0.4EEE.21

    When I try to rerun the 8.3 setup.exe in order to maybe finally treat GV License manager manually, setup aborts with the message "Setup failed. A newer version of Edius 8 is already installed. One or more issues caused the setup to fail. Please fix the issues and then retry setup."

    Besides the fact that I am really becoming angry about this ridiculously bad documentation of the whole licensing system, I need a solution now.

    Therefore:
    # Is there a download / thing / whatever that enables me to manually update the GV license manager?
    # Or should I run the 8.22 setup to get rid of 8.3? And if, how do I finally operate the update correctly?
    # Should I completely unistall Edius? But in that case: how could I deactivate the license prior to that?

    Sorry for the rant (again), and thank you very much for suggestions - or even solutions :-)
    Intel Core i7-7820X ---- Noctua NH-D15S ---- MSI X299 GAMING M7 ACK ---- 64GB RAM 2666-15 Corsair Dominator Platinum ---- 500GB Samsung 960 EVO M.2 (system SSD) ---- 512GB Samsung 960 PRO M.2 (data SSD) ---- Aorus Nvidia GTX 1080 Ti ---- be quiet! SILENT BASE 600 Case ---- be quiet! Dark P. Pro P11 850W ---- Win10 Pro ---- Edius WG 8.53.2808

  • #2
    make sure anti-virus is disabled

    1. uninstall EDIUS from cpanel (keep activation)
    2. uninstall GV License manager from cpanel
    3. reboot and empty hidden Temp in appdata/local
    4. disable anti-virus
    5. install EDIUS

    License manager will fail to install or remove with certain anti-virus
    Anton Strauss
    Antons Video Productions - Sydney

    EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

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    • #3
      # Since I could not close License Manager manually,
      simple thing... contex on the Lizenzmanager Icon & press "Beenden"

      look at the attachement, in your native language....
      .
      Attached Files
      CentralEurope aka Hans
      voluntary / unpaid moderator from the german GV-forum ... Edius 4.61 up to Edius 9.xx
      i9-7980XE 18cores/36threads - M.2 960PRO 512GB - M.2 970PRO 1TB - div. 2 or4TB disks - 32GB DDR4-3600 - GTX 1080 8GB - Win_10prof
      [the AMD 1950X 16cores / 32 threads = go return because of massive problems, Not only I had these problems]

      Comment


      • #4
        I didn't have any issue. Didn't disable NOD32 antivirus, didn't unistall EDIUS 8.2, just installed 8.3, didn't reboot, opened a project that was in the middle of editing and everything just works fine except GV Browser - which never opened for me ever.
        Gigabyte Z77X-UP4 TH, Intel Core i7 3770k 3.5GHz, 4 Core, 8 Threads, 32GB RAM, NVIDIA GeForce GTX 660 2GB, 500GB SSD HDD for OS, 40TB Usable Hard Drive Capacity, Window 10 PRO 64-bit Edius 9.5 WORKSTATION...

        Comment


        • #5
          That doesn't stop it from being his AV if has has it though. Different AV's act differently.
          We recently had a system back in for an upgrade, and the McAfee AV software they'd installed was stopping us from installing updated nVidia graphics drivers. We had to disable it in msconfig then reboot as just turning it off in the software it didn't stop it from running in the background
          DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K [email protected], Geforce GTX 1060 6GB GPU, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB 5400RPM Video drives, external Blu-ray Optical

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          • #6
            Originally posted by CentralEurope View Post
            simple thing... contex on the Lizenzmanager Icon & press "Beenden"

            look at the attachement, in your native language....
            .
            To stop the license manager was the only action I had to do.
            Then no installation-problems.
            regards kurt
            HW: ASUS Z170-A; Proz: i7-6700K; RAM: 32 GB DDR4; GPU: RTX-3070, 8GB GDDR5; SSD: SAMSUNG-850-Pro, 500 GB
            SW: WIN-10/64 PRO (22H2-19045-2364​​), Firefox u.a.
            NLE: EDIUS-X(10.34.11184)-WG​​​; RESOLVE-18.5.00025 Studio

            // Read > Test > Understand

            Comment


            • #7
              Originally posted by antonsvideo View Post
              make sure anti-virus is disabled

              1. uninstall EDIUS from cpanel (keep activation)
              2. uninstall GV License manager from cpanel
              3. reboot and empty hidden Temp in appdata/local
              4. disable anti-virus
              5. install EDIUS

              License manager will fail to install or remove with certain anti-virus
              Yeah, that worked! Thank you, Anton.

              Interesting side notes:
              # I have no anti virus software running, not even the windows firewall!
              # The version info of GV License Manager said it was 8.3.0.123. Therefore, the installation must have been successfull in a way, but at some point the it must have chocked.

              However, it's running now. Thank you all for your suggestions!
              Intel Core i7-7820X ---- Noctua NH-D15S ---- MSI X299 GAMING M7 ACK ---- 64GB RAM 2666-15 Corsair Dominator Platinum ---- 500GB Samsung 960 EVO M.2 (system SSD) ---- 512GB Samsung 960 PRO M.2 (data SSD) ---- Aorus Nvidia GTX 1080 Ti ---- be quiet! SILENT BASE 600 Case ---- be quiet! Dark P. Pro P11 850W ---- Win10 Pro ---- Edius WG 8.53.2808

              Comment


              • #8
                Cant Unistall WG 8?

                I installed the new update 8.32, but it didn't update. So I went to control panel uninstalled WG 8, it uninstalled. But My Icon was still on desktop so I click on it, post uninstall, WG8 opened though it uninstalled? So I though it must not have uninstalled , returned to control panel programs and features, There is no more Edius in my programs and features, it did uninstall, but, it is still on my computer and will not upgrade nor is there anything to click to uninstall it????? It appears there were two installed at one time? Now I cant get the second one off? Any clue what to do please!
                MB P9x79 - CPU I7 7820X - 32GB Ram - OS win10 Pro SSD 850 Pro - AMD Radeon 7100 Video Card
                Edius WG Pro 9 - Vegas 17 Pro - CS6 Production Premium - Davinchi Resolve Studio 16 - FCP X

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                • #9
                  can you confirm that you also uninstalled the GV License Manager

                  search your C drive for EDIUS.exe and then you know where it is if it still exists

                  can I see a screenshot of all installed programs in control panel, sorted alphabetically
                  Anton Strauss
                  Antons Video Productions - Sydney

                  EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

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                  • #10
                    Yes Uninstall Lisc Mngr

                    Yes the Exe file does exsist in C:\Program Files\Grass Valley\EDIUS 8.
                    but not in control panel to uninstall
                    Attached the Cotroil panel shot
                    Attached Files
                    MB P9x79 - CPU I7 7820X - 32GB Ram - OS win10 Pro SSD 850 Pro - AMD Radeon 7100 Video Card
                    Edius WG Pro 9 - Vegas 17 Pro - CS6 Production Premium - Davinchi Resolve Studio 16 - FCP X

                    Comment


                    • #11
                      that is clearly crazy, I never experienced that in many years of EDIUS

                      can I see a screenshot of the contents of the C:\Program Files\Grass Valley\EDIUS 8 folder
                      Anton Strauss
                      Antons Video Productions - Sydney

                      EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

                      Comment


                      • #12
                        Have you tried using Windows system restore to go back before you removed Edius to see if that brings it back into the control panel?
                        My System: Edius Workgroup 9.51 & 10.0, Intel I9-9900K 3.60GHz Liquid Cooling, MSI Z390-A PRO MB, 32-GB Mem, GeForce GTX 1660 6GB GPU, BM Intensity Pro 4K Card, Win 10 Pro

                        Comment


                        • #13
                          Edius in Programs folder but not in control panel to uninstall

                          I attached the picture of Edius WG8 in programs folder but not in Control panel?
                          Attached Files
                          MB P9x79 - CPU I7 7820X - 32GB Ram - OS win10 Pro SSD 850 Pro - AMD Radeon 7100 Video Card
                          Edius WG Pro 9 - Vegas 17 Pro - CS6 Production Premium - Davinchi Resolve Studio 16 - FCP X

                          Comment


                          • #14
                            Edius in Programs folder but not in control panel to uninstall

                            Another screen shot with EXE path info
                            Attached Files
                            MB P9x79 - CPU I7 7820X - 32GB Ram - OS win10 Pro SSD 850 Pro - AMD Radeon 7100 Video Card
                            Edius WG Pro 9 - Vegas 17 Pro - CS6 Production Premium - Davinchi Resolve Studio 16 - FCP X

                            Comment


                            • #15
                              that has to be a Win10 glitch to have a program present and not showing up in cpanel, programs

                              I really don't know what to suggest in this case, maybe Revo uninstaller sees the program?
                              Anton Strauss
                              Antons Video Productions - Sydney

                              EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

                              Comment

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