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  • Cannot Use Edius

    I am stuck in a complete loop. All of a sudden cannot load Edius because of a license manager problem. When I uninstall, I cannot fully deactivate, so it shows:

    http://screencast.com/t/akXF6kJZD

    So then I do uninstall, and I perform the deactivation later. So Edius uninstalls.

    Then I reinstall, and I get this:

    http://screencast.com/t/kM63FOPNvZe8

    I am impossibly trapped and cannot run Edius. So any help! I called yesterday and told them and they have not emailed me in response, which they said they would do.

    Antivirus turned off during the whole process.

  • #2
    Hi Derek,
    I hope it rectifies.
    I had a similar problem, but not the same error codes
    http://forum.grassvalley.com/forum/s...ad.php?t=34608

    Finally when I filed with tech support, they told me that apparently I didn't uninstall an old licence, which would be because the C drive on my laptop died and was replaced. So they deactivated it for me out of 'good will' - but while trouble shooting it was very frustrating

    Have you gone into the GV Licence Software and deactivated either online or offline?
    The offline activation is fiddly, but might work if you're having problems with online deactivation.

    Have you changed your OS or hardware lately?
    www.skysimonephotography.com
    www.skysimonefilm.com
    www.facebook.com/skysimonephoto





    Laptop:
    ASUS - 17.3" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1050 - 1TB Hard Drive + 256GB SSD - Metal Star Gray
    Edius Pro 9 Windows 10

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    • #3
      Originally posted by Derek Hart View Post
      I am stuck in a complete loop. All of a sudden cannot load Edius because of a license manager problem. When I uninstall, I cannot fully deactivate, so it shows:

      http://screencast.com/t/akXF6kJZD

      So then I do uninstall, and I perform the deactivation later. So Edius uninstalls.

      Then I reinstall, and I get this:

      http://screencast.com/t/kM63FOPNvZe8

      I am impossibly trapped and cannot run Edius. So any help! I called yesterday and told them and they have not emailed me in response, which they said they would do.

      Antivirus turned off during the whole process.
      what is the exact version you are installing?

      you may want to uninstall EDIUS and then uninstall the GV License manager

      make sure temp is empty

      install EDIUS
      Anton Strauss
      Antons Video Productions - Sydney

      EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

      Comment


      • #4
        Installing version 7.5

        Uninstalling the GV License Manager solved the problem. Reinstalled and re-entered the serial number. Nothing changed on my system to cause this, except for the usual Windows Updates. Not sure of the cause, but the only way to solve was uninstalling the GV License Manager and letting the full install do a reinstall of the Lic Mgr. Thank u!

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        • #5
          it is possibly a Windows update that did it, I have automatic updates disabled on all my PC and only do it manually every so often, and never install optional updates
          Anton Strauss
          Antons Video Productions - Sydney

          EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

          Comment

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