Originally posted by Jerry
View Post
Since the launch in November, the PMW-EX1 has been received extremely well within the
market with a huge level of order commitments and very positive feedback from customers
using the product.
Sony regrets to inform you that there have been a small number of reports of a specific lens issue
with the camera, which upon further investigation by our engineering team, has been identified
as ‘unbalanced light falloff’ at the edge of the picture. The cause of this has been identified as
being a result of a mis-alignment of the center of the lens and the light axis. Sony takes such
technical matters very seriously and although this issue has only been seen on a very small
percentage of the units supplied worldwide, Sony has implemented a full review and
modification of the manufacturing process in order to alleviate any re-occurrence of this issue.
Sony will re-align any camera exhibiting the symptom described above at no charge to you at
the highest priority. If your camcorder exhibits the symptom described please call our Product
Operational Support Center at 1-800-883-6817, option 2-5-2 for advice on how to proceed.
Comment