Edius 7.5 jump upgrade - Failed to activate

[antonsvideo]

I bought the jump upgrade a year ago. Now trying to install 7.5 and getting the same error message. I presume I need a new serial number.
I've filled out a ticket (36 hours ago) but so far heard nothing back. I bought it from B&H but I'm in New Zealand.
Should I fill out another form? There doesn't appear to be a 'region' for Australia and NZ. Should I try the 'Asia' region?
In the meantime I'll uninstall and go back to Neo.

there were a bunch of faulty EDIUS 7.5 Jump Upgrades serials, I also received one faulty one and the reseller replaced it

good luck with B&H

[Jerry]

If you bought it as a download, B&H more than likely sent you a serial with the invoice or by a separate email.
Also, did you uninstall Neo before trying to install 7.5.

Did you do this as well?
http://www.ediusworld.com/en/support.../cat3_732.html

[rob stowell]

I bought the jump upgrade a year ago. Now trying to install 7.5 and getting the same error message. I presume I need a new serial number.
I've filled out a ticket (36 hours ago) but so far heard nothing back. I bought it from B&H but I'm in New Zealand.
Should I fill out another form? There doesn't appear to be a 'region' for Australia and NZ. Should I try the 'Asia' region?
In the meantime I'll uninstall and go back to Neo.

[plekkie]

I received an e-mail yesterday from GVG Tech support with a new serial number. So problem is solved.

[harveylexton]

I have the same issue that I haven't resolved yet

[createmedia]

I had one out of 4 serial numbers that didn't work, and had to get a new one.

Mike

[herwigl]

I had exactly the same issue yesterday evening and I issued an email form as well. In less than 24 hours, I received an email with the recognition of this problem together with a new Edius 7.5 serial number.
From the time zone perspective, this is a very quick response.
Many thanks GVG Techsupport.

[plekkie]

I purchased the Jump upgrade yesterday, and have the same problem and errorcode while trying to activate the license. I just filled out the e-mail form and submitted it to Tech support, so I hope it will be solved as quickly as for Bart.

[007homevideo]

I too am having 'activation' issues but with a bit of a twist.

I originally installed the 'Jump Upgrade' of v7 on 17/5 this year (on a system on which no earlier version had actually been installed). The software activated without issue on that occasion.

A week or so later, I had reason to uninstall the software.

Today (17/6), I reinstalled the same 'Jump Upgrade' (on the same PC as before) but when attempting to 'activate' the software, a dialogue box advised me that activation had failed (see 'clickable' attachment).

I guess I now need to be advised of the most direct communication route to resolve this issue.

[GrassValley_PS]

It seems you are the third person that I have heard this from. There must have been some problem on some of the licenses.

[Bart]

I received today a mail from tech support:

"Hello Bart,

For your reference, case xxxxxxxxxxxx was created regarding your issue.

We confirmed that there is an activation / deactivation issue with your existing license. We apologize for the inconvenience and will issue a replacement license upon verification. The old Edius 7 license will no longer be valid. Please document and use the replacement Edius 7 serial number moving forward.

Old: xxxxxxxxxxxx
New: xxxxxxxxxxxx

Thank you, ..."

And a confirmation from the local supplier that I was not the only one with this issue.

Anyway, I'm very satisfied with the response from tech support ... problem quickly solved!

[Bart]

I'm sure because I typed it several times before I tried the copy/paste method. But thank you for the tip.

[SoundFreak_HD]

Sometimes when you copy & paste you accidently include a blank space either at the front but often at the end.

Make sure that didn't happen.

[Bart]

Thank you.

I filled in the e-mail-form at tech support with all necessary information.
I hope this is easier than calling during office hours.

Thanks again for replying on a Sunday.

[Adbear]

If it's a valid number then that would imply they've messed things up on the server side which is why you need to contact tech support. They will probably have to issue you a new number