Edius 7.5 jump upgrade - Failed to activate

[plekkie]

I received an e-mail yesterday from GVG Tech support with a new serial number. So problem is solved.

[rob stowell]

I bought the jump upgrade a year ago. Now trying to install 7.5 and getting the same error message. I presume I need a new serial number.
I've filled out a ticket (36 hours ago) but so far heard nothing back. I bought it from B&H but I'm in New Zealand.
Should I fill out another form? There doesn't appear to be a 'region' for Australia and NZ. Should I try the 'Asia' region?
In the meantime I'll uninstall and go back to Neo.

[Jerry]

If you bought it as a download, B&H more than likely sent you a serial with the invoice or by a separate email.
Also, did you uninstall Neo before trying to install 7.5.

Did you do this as well?
http://www.ediusworld.com/en/support.../cat3_732.html

[antonsvideo]

I bought the jump upgrade a year ago. Now trying to install 7.5 and getting the same error message. I presume I need a new serial number.
I've filled out a ticket (36 hours ago) but so far heard nothing back. I bought it from B&H but I'm in New Zealand.
Should I fill out another form? There doesn't appear to be a 'region' for Australia and NZ. Should I try the 'Asia' region?
In the meantime I'll uninstall and go back to Neo.

there were a bunch of faulty EDIUS 7.5 Jump Upgrades serials, I also received one faulty one and the reseller replaced it

good luck with B&H