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Sudden invalid licence warning
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since it was now accepted, can you go to help menu, generate system report, and attach it here
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I did not realize I uploaded the declined screenshot, Here is another screenshot
Regardless of whether or not I made a failed credit card attempt back in 2013, the point of me uploading the screenshot was to show you that YES I purchased from this very website (which Anton said this website did not sell)
as you can see in 2013 they certainly did
Tonight (10.30 LA time) My serial was instantly accepted so I have no idea if yesterday Grass Valley online systems were down or something??
Very frustrating as this never happens with PhotoshopAttached Files
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it may say 6.5 as the name of the screenshot which anyone can name but she uses Neo according to her recent screenshots
I know what every single screenshot of 6.5 looks like because I have them on file, hers are from Neo
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She bought NOTHING with that screenshot - look at it again "Your credit card was declined by American Express "
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the screenshot does not say what you bought. Can you confirm what exactly you bought
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Originally posted by antonsvideo View Postno, you only get useful support from resellers, the GV website does not sell EDIUS, I don't know how you managed to buy it from there
Hi Anton, please see the screenshot of my confirmation of purchase in 2013 directly from this grassvalley site.. It's a shame I didn't get it from a reseller because I have had constant issues with my serial :/Attached Files
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Originally posted by Jerry View PostDid you deactivate the license prior to doing th format?
This is extremely frustrating
As mentioned above Edius tech support also confirmed the other day that they deactivated ALL instances of my serial on my behalf - hopefully they won't take too long to get back to me
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Originally posted by antonsvideo View PostGV website does not sell EDIUS, I don't know how you managed to buy it from there
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I have a brand NEW issue now but of similar lines!
as I've been having issues lately exporting WMV, and no solutions to date, I figured there must be something corrupt in my windows/edius back end files / hidden files that were causing the error SO
I did a full format and reinstall of Windows 7 on my laptop
Usually when I do a full format and fresh reinstall I have no dramas and everything is peachy.. BUT
I did absolutely nothing but install Quicktime as per Edius request, and then tried to install Edius, and - Tech support had previously emailed me a week ago to say they reset my serial and put all licences back on the server... - My serial is NOW saying
ERROR code 12.14172.3E failed to actviate the licence with the entered serial, please check you have not mistyped
- I copied and pasted like usual and no dramas at my end. I have relied again to tech suport to tell them that this has just stopped working all together so hopefully they reply soon :/
it gets stuck on 'Processing the license online" (gv manager) and the only way to stop it is to DC the web!
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If you search you can find a number of ways to turn-off, or disable, the Windows 10 'nag'. Ending the gwx.exe (get windows 10) in the task manager will remove the blue flag from the Task Bar for the current boot. Renaming the windows\system32\gwx folder is one way to keep it from starting on the next bootup. But MS has been slipping the gwx back in with subsequent updates. It's us against them on this one. :-(
Bob W
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Originally posted by tryingtolearn View PostI purchased from the Edius Grass Valley website because I thought I would get the best support. This is really disappointing that they aren't helping :/
They told me that they returned all my licences to the server, but now it is still telling me my serial is invalid
They told me it's saying that because I'm trying windows 10
BUt
a) edius worked fine for me in the past on windows 10 - asus sound issues were what made me revert to 7
b) I'm back on windows 7 again and it's still telling me its not valid
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Originally posted by tryingtolearn View PostWhere are you getting that information? MS forums say it ended 2015
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Originally posted by antonsvideo View PostWin7 updates will be available until 2020
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Originally posted by antonsvideo View Postcan I see a screenshot of your license manager, license list
is your EDIUS 7.51?
is this the only PC where EDIUS7 is installed?
in the future, buy EDIUS from a respected reseller (one you can phone and talk to) and you will never run into this trouble, you don't need to contact GV support then, just contact the reseller and it will be fixed
They told me that they returned all my licences to the server, but now it is still telling me my serial is invalid
They told me it's saying that because I'm trying windows 10
BUt
a) edius worked fine for me in the past on windows 10 - asus sound issues were what made me revert to 7
b) I'm back on windows 7 again and it's still telling me its not valid
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