Announcement

Collapse
No announcement yet.

Sending Error Reports

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Sending Error Reports

    Has anyone any experience of sending the system reports generated after "white screen lock-ups".
    There is no pattern and no nasties that are known game chagers ie AV. third party plugins etc.
    I emailed support.
    After two days I then spoke to support, friendly, helpful found my unansered email, gave me a GV (head) case number and said an engineer would be in touch to collect the reports.
    Now I'm not expecting the doorbell to ring and a man in a Ford Transit van to be waiting to drive these to Japan but I am keen to have these reviewed and getting any information on the causes.

    If I cannot send them for analysis what is the point of them?

    Thanks

    David

  • #2
    To be honest we have asked for this to be turned off as default because we don't have a reporting mechanism in place .
    So to be honest you cannot send those any ware unless someone in support asks you with a "in warranty case" .
    Steve

    Get Support or the Latest version of EDIUS:
    EDIUS support and Downloads

    Comment


    • #3
      So how do we ascertain the cause of the crashes on a 14 day old installation with no AV or 3rd Party plugins

      Comment


      • #4
        Contact support if you are under warranty. Which I think is the case.
        If not we can try to help you on the forum but it is not official support so we cannot promise anything....
        Steve

        Get Support or the Latest version of EDIUS:
        EDIUS support and Downloads

        Comment

        Working...
        X