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  • Can not Deactvate

    I am having a problem deactivating my license, as I have to rebuild my PC....I am not getting the deactivation icon, as it is greyed out.....I had this issue before, and it caused me to lose one activation, so I do not want to lose the last one ..any help would be welcomed

  • #2
    Deactivation is grayed out by default, this is normal

    once you click the license in the list, then it should become active

    you can also check online how many installations you have remaining under your license
    Anton Strauss
    Antons Video Productions - Sydney

    EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

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    • #3
      I tried, but it says I have no more activations left....which, from my memory, I should have one left....

      Comment


      • #4
        Now, I can not reactivate....I get an error code....51C.480.1D4D2
        Last edited by Alade.; 08-09-2014, 12:32 PM.

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        • #5
          don't worry, contact your reseller and ask to have your activation counter reset
          Anton Strauss
          Antons Video Productions - Sydney

          EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

          Comment


          • #6
            My experience in the UK is that your reseller cannot reset activations.

            Would suggest you log in to GV.com and hunt through to 'contact customer support'

            Either 'phone or email and be prepared to wait a couple of days.

            Best of luck Geoff

            North America
            •North America, Mexico, & Caribbean ◦+1 800 547 8949 (option 2)
            ◦+1 530 478 4148

            International Support Centers
            •United States/Americas
            ◦Telephone: +1 800 547 8949 or +1 530 478 4148
            ◦ E-mail: Please use our online form

            •All other countries
            ◦E-mail: Please use our online form
            Sys1: Gigabyte Z370 HD3 i7 8086K(4.3Ghz), 16Gb ram, 256Gb SSD system + 2x2Tb Graphics: nVidia 1060, (W10 Pro) BM IP4K, E8v3 WG; Vegas Pro19; Davinci Resolve18_Studio, GH2(hacked), Pana HC-X2000E, GoPro5
            Sys2 :Clevo i7 6700K 2.5Ghz,16Gb ram 2565Gb SSD + 1Tb, (W10 Pro), Software: E8v3 WG; Vegas Pro19,Davinci Resolve18_Studio

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            • #7
              Originally posted by Geoff_C View Post
              My experience in the UK is that your reseller cannot reset activations.

              Would suggest you log in to GV.com and hunt through to 'contact customer support'

              Either 'phone or email and be prepared to wait a couple of days.

              Best of luck Geoff

              North America
              •North America, Mexico, & Caribbean ◦+1 800 547 8949 (option 2)
              ◦+1 530 478 4148

              International Support Centers
              •United States/Americas
              ◦Telephone: +1 800 547 8949 or +1 530 478 4148
              ◦ E-mail: Please use our online form

              •All other countries
              ◦E-mail: Please use our online form
              in that case, contact the importer for your area, they must be able to do it
              Anton Strauss
              Antons Video Productions - Sydney

              EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro 21H2

              Comment


              • #8
                Anton

                Have two licences spread over 3 pc's.

                Do you know a way to identify which licence is allocated to which pc?

                The licence manager is non too helpful.

                Thanks G
                Sys1: Gigabyte Z370 HD3 i7 8086K(4.3Ghz), 16Gb ram, 256Gb SSD system + 2x2Tb Graphics: nVidia 1060, (W10 Pro) BM IP4K, E8v3 WG; Vegas Pro19; Davinci Resolve18_Studio, GH2(hacked), Pana HC-X2000E, GoPro5
                Sys2 :Clevo i7 6700K 2.5Ghz,16Gb ram 2565Gb SSD + 1Tb, (W10 Pro), Software: E8v3 WG; Vegas Pro19,Davinci Resolve18_Studio

                Comment


                • #9
                  Originally posted by antonsvideo View Post
                  Deactivation is grayed out by default, this is normal

                  once you click the license in the list, then it should become active

                  you can also check online how many installations you have remaining under your license
                  I didn't know that you could check via the link.

                  Out of curiosity, I checked my installation and it only says 1 left, but I have only installed Edius 7 once on my new PC and never needed to de-activate / activate. Am I reading the page wrongly?
                  Attached Files
                  Edius 8.53WG, Vistitle 2.8, Windows 10 x64 Pro Fall Update, Asus Z87 Pro, Intel i7-4770K, 16 GB 1600 Corsair Vengence LP RAM, Samsung 840 Pro SSD 256GB, WD Black 2TB media drive, Intel HD 4600 GPU, MSI GTX660 2GB VGA, Coolermaster Silencio 652 case, Noctua NH-U12S CPU cooler, Cakewalk UA-25EX USB audio interface, Cakewalk MA-15D monitor speakers, BM Intensity Pro 4K, PlextorPX-LB950SA BD writer, Dell U2410 Monitor

                  Comment


                  • #10
                    I think the new 'GV' ruling is 2 strikes (de activate and re activate ) & you are out.

                    Generally this will not be a problem unless you have an unstable pc and choose to de-activate Edius whilst problem is sorted. I ran into a problem when wife's pc lost a system disc.

                    Generally GV support is quite quick (just allow 4 days to respond to an email). Maybe a 'phone call would be better.
                    Last edited by Geoff_C; 08-10-2014, 01:40 PM. Reason: Clarify
                    Sys1: Gigabyte Z370 HD3 i7 8086K(4.3Ghz), 16Gb ram, 256Gb SSD system + 2x2Tb Graphics: nVidia 1060, (W10 Pro) BM IP4K, E8v3 WG; Vegas Pro19; Davinci Resolve18_Studio, GH2(hacked), Pana HC-X2000E, GoPro5
                    Sys2 :Clevo i7 6700K 2.5Ghz,16Gb ram 2565Gb SSD + 1Tb, (W10 Pro), Software: E8v3 WG; Vegas Pro19,Davinci Resolve18_Studio

                    Comment


                    • #11
                      I read this:

                      http://forum.grassvalley.com/forum/s...ad.php?t=31643

                      So I should have 2 more activations, shouldn't I?
                      Edius 8.53WG, Vistitle 2.8, Windows 10 x64 Pro Fall Update, Asus Z87 Pro, Intel i7-4770K, 16 GB 1600 Corsair Vengence LP RAM, Samsung 840 Pro SSD 256GB, WD Black 2TB media drive, Intel HD 4600 GPU, MSI GTX660 2GB VGA, Coolermaster Silencio 652 case, Noctua NH-U12S CPU cooler, Cakewalk UA-25EX USB audio interface, Cakewalk MA-15D monitor speakers, BM Intensity Pro 4K, PlextorPX-LB950SA BD writer, Dell U2410 Monitor

                      Comment


                      • #12
                        Originally posted by Alade. View Post
                        I tried, but it says I have no more activations left....which, from my memory, I should have one left....
                        Hi Alade.
                        Please contact technical support. Our servers keep track of your activation(s) and will show you current count. :)
                        Talking to tech support will most likely solve the issue.
                        As we stated in the stickies there is no help for activation issues on the forum.

                        Thanks for understanding.
                        Last edited by GrassValley_SL; 08-10-2014, 05:31 PM.
                        Steve

                        Get Support or the Latest version of EDIUS:
                        EDIUS support and Downloads

                        Comment


                        • #13
                          Originally posted by GrassValley_SL View Post
                          Hi Alade.
                          Please contact technical support. Our servers keep track of your activation(s) and will show you current count. :)
                          Talking to tech support will most likely solve the issue.
                          As we stated in the stickies there is no help for activation issues on the forum.

                          Thanks for understanding.

                          Which method is better, by telephone or email, because I cannot even use the trial .....and this is a new built PC....Finally had to face it and rebuild.....and had the feeling that I would have this problem, but when I went to the site, I see activity for June 2014, and I have never tried to de-activate, neither activate at any time since I first installed Edius about 3 years or so ago,...so someone must have been hacking into my account...


                          Thanks for your reply.....

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                          • #14
                            Thanks guys, ....Called Tech support this morning, and I am up and running......I did some searching, and some how, someone got my account information and stole my activation......Thanks again to GV Tech support, I am now Happy again.......

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                            • #15
                              Glad that it is sorted.
                              Steve

                              Get Support or the Latest version of EDIUS:
                              EDIUS support and Downloads

                              Comment

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