Can not Deactvate

[Alade.]

I am having a problem deactivating my license, as I have to rebuild my PC....I am not getting the deactivation icon, as it is greyed out.....I had this issue before, and it caused me to lose one activation, so I do not want to lose the last one ..any help would be welcomed

[antonsvideo]

Deactivation is grayed out by default, this is normal

once you click the license in the list, then it should become active

you can also check online how many installations you have remaining under your license

[Alade.]

I tried, but it says I have no more activations left....which, from my memory, I should have one left....

[Alade.]

Now, I can not reactivate....I get an error code....51C.480.1D4D2

[antonsvideo]

don't worry, contact your reseller and ask to have your activation counter reset

[Geoff_C]

My experience in the UK is that your reseller cannot reset activations.

Would suggest you log in to GV.com and hunt through to 'contact customer support'

Either 'phone or email and be prepared to wait a couple of days.

Best of luck Geoff

North America
•North America, Mexico, & Caribbean ◦+1 800 547 8949 (option 2)
◦+1 530 478 4148

International Support Centers
•United States/Americas
◦Telephone: +1 800 547 8949 or +1 530 478 4148
◦ E-mail: Please use our online form

•All other countries
◦E-mail: Please use our online form

[antonsvideo]

My experience in the UK is that your reseller cannot reset activations.

Would suggest you log in to GV.com and hunt through to 'contact customer support'

Either 'phone or email and be prepared to wait a couple of days.

Best of luck Geoff

North America
•North America, Mexico, & Caribbean ◦+1 800 547 8949 (option 2)
◦+1 530 478 4148

International Support Centers
•United States/Americas
◦Telephone: +1 800 547 8949 or +1 530 478 4148
◦ E-mail: Please use our online form

•All other countries
◦E-mail: Please use our online form

in that case, contact the importer for your area, they must be able to do it

[Geoff_C]

Anton

Have two licences spread over 3 pc's.

Do you know a way to identify which licence is allocated to which pc?

The licence manager is non too helpful.

Thanks G

[John Hooper]

Deactivation is grayed out by default, this is normal

once you click the license in the list, then it should become active

you can also check online how many installations you have remaining under your license

I didn't know that you could check via the link.

Out of curiosity, I checked my installation and it only says 1 left, but I have only installed Edius 7 once on my new PC and never needed to de-activate / activate. Am I reading the page wrongly?

[Geoff_C]

I think the new 'GV' ruling is 2 strikes (de activate and re activate ) & you are out.

Generally this will not be a problem unless you have an unstable pc and choose to de-activate Edius whilst problem is sorted. I ran into a problem when wife's pc lost a system disc.

Generally GV support is quite quick (just allow 4 days to respond to an email). Maybe a 'phone call would be better.

[John Hooper]

I read this:

http://forum.grassvalley.com/forum/showthread.php?t=31643

So I should have 2 more activations, shouldn't I?

[GrassValley_SL]

I tried, but it says I have no more activations left....which, from my memory, I should have one left....

Hi Alade.
Please contact technical support. Our servers keep track of your activation(s) and will show you current count. :)
Talking to tech support will most likely solve the issue.
As we stated in the stickies there is no help for activation issues on the forum.

Thanks for understanding.

[Alade.]

Hi Alade.
Please contact technical support. Our servers keep track of your activation(s) and will show you current count. :)
Talking to tech support will most likely solve the issue.
As we stated in the stickies there is no help for activation issues on the forum.

Thanks for understanding.

Which method is better, by telephone or email, because I cannot even use the trial .....and this is a new built PC....Finally had to face it and rebuild.....and had the feeling that I would have this problem, but when I went to the site, I see activity for June 2014, and I have never tried to de-activate, neither activate at any time since I first installed Edius about 3 years or so ago,...so someone must have been hacking into my account...


Thanks for your reply.....

[Alade.]

Thanks guys, ....Called Tech support this morning, and I am up and running......I did some searching, and some how, someone got my account information and stole my activation......Thanks again to GV Tech support, I am now Happy again.......

[GrassValley_SL]

Glad that it is sorted.