Invalid Serial

[spurfilm]

I have successfully installed Win7 Home Premium 64-bit on an iMac in Bootcamp. So it is a totally clean Win7 install. I have plugged in external media via firewire and USB. Everything functions fine. I want to install Edius v5.51 on this machine. I have also configured the system as per Anton's recommendations for Win7 64-bit.

I have the original Edius installation disk and serial number for v5.0 plus the associated dongle. I also have all the relevant patches and updates to take me to v5.51.

I have plugged in the Edius dongle. When I start to install Edius 5.0 it asks for the serial number which I enter (22 characters). But it says it is incorrect. This is obviously a mistake.

I checked all posts here on this forum and the knowledgebase. The files related to the Windows updater issue - "pavedius.dll" and "pavplal.dll" - are not on my Win7 system and the computer has no internet cable or connection.

Anyone have an idea of why my valid serial is not accepted?

[antonsvideo]

are you typing it or pasting it?

if typing, be aware that there is no Ohhh in EDIUS serials, whenever you see an O, you type a zero

[spurfilm]

Anton thanks for the quick response. I am typing the serial on the keyboard and making sure the zeros are correct.

[spurfilm]

Anton, I just re-read the original installation pdf for v5 and I see it says enter the serial number - 6 to 16 digits which is on the sleeve of the installation disc. I am temporarily in a different country from the original packaging so acquired my serial from the Grass Valley page which lists my registered software. This is a 22 digit number. Is it possible that at some time since I originally purchased Edius v5 that Grass Valley updated the serial? I notice that my dongle has GAC followed by a 6-digit number. This does not work either. So any ideas are welcome.

[spurfilm]

OK, resolved it. There should be a hyphen in the serial number. This is not present on my registration record on the Grass Valley website.