NX(PCI-X) card Error wif Edius 3.62 !

Just as I had expected.....My NX card is gone! SAME ERRORs re-curred despite RE-Partitioned & RE-Formatted the whole PC with Latest drivers installed! GIve UP!

Time to escort the NX Card to garage !

Yup, Treasure Productions is an authorised dealer together with AV8 Media if my memory still sreves me well. I would like to perform a FINAL test before running the cards down to them for verifications.

Yes, If Convergent could do the RMA, that would be great ! Anyway, Thanks alot Bro !

Cheers.

Is Treasure Productions an authorised dealer for Canopus h/w? Check with Convergent Systems. I only deal directly with them - much better service this way. If Convergent confirmed that Treasure Productions is authorised, then you can take your cards down to them and get them to check. If the card is indeed faulty, Convergent will do the RMA for you. Save your postage for a rainy day.

[tingsern]

Is Treasure Productions an authorised dealer for Canopus h/w? Check with Convergent Systems. I only deal directly with them - much better service this way. If Convergent confirmed that Treasure Productions is authorised, then you can take your cards down to them and get them to check. If the card is indeed faulty, Convergent will do the RMA for you. Save your postage for a rainy day.

Thanks for your advice. :) This NX + Expansion Kit was purchased from Treasure Productions. The NX card itself stated a 'A52G' or '100CDD'. Dunno whether these are the card's Batch number ??

Anyway, I would like give the NX card a LAST CHANCE by: Re-Format PC ---> Re-install XP PRO & all the releveant drivers & this NX card + Expt Kit seperately ----> make sure i set my system to PAL during such fresh installation ---> Re-import all the previous 'problems-proned' projects to see if my 'Hardware Errors.....' issues still exits. If so, then I would have to send to Convergent Sys for CHECK else I may resort to RMA the card/s to China myself. The cards are definitlely under warranty.

Hopefully such selective TEST could proved & convinced me whether the NX or Expansion Kit created 'Physical Errors' which Edius 3.62 had reported.

Aprreciate ALL whom had spent some time advicing & troubleshooting on my NX issues. Will update you guys soon after the 'FRESH' installations of my 3 Precious GEMs.

Cheers.

Where did you buy your NX from? Obviously, I think there is something wrong with your NX card. Take it to Convergent Systems (opposite Sim Lim Square) and ask to speak to Brian. Produce your sales slip to show it is under warranty - and Zzzz :-).

So long as it is not a outright hardware failure, most of Canopus problems can be solved - if you know where to poke. Some are due to buggy installers. Yes - I have encountered several times in the past too - and Convergent has indeed confirmed that one version they had just could not install properly.

[tingsern]

Where did you buy your NX from? Obviously, I think there is something wrong with your NX card. Take it to Convergent Systems (opposite Sim Lim Square) and ask to speak to Brian. Produce your sales slip to show it is under warranty - and Zzzz :-).

So long as it is not a outright hardware failure, most of Canopus problems can be solved - if you know where to poke. Some are due to buggy installers. Yes - I have encountered several times in the past too - and Convergent has indeed confirmed that one version they had just could not install properly.

Re-installed the HX-E1/E2 Driver for EDIUS NX/EDIUS SP Series Hardware (v3.50)(Windows 2000/XP) driver & firmware with the Bare NC Card on one of my 133mhz PCI-X slot & restarted Edius.

Tried loaded those existing projects & the same 'Hardware Error, Do you want to change the project settings' occured but the Good News is, the Preview Monitor displayed those clips on the saved timeline projects as 4:3 BUT the the Project Settings still remain as 'NTSC DV 4:3' instead of 'PAL DV 4:3' which was originally presetted.

I tried open a NEW project with NHX-E1 : 720x576 50i 4:3 (DV) settings ---> Import some known 4:3 clips onto timeline ----> SAVE & Quit project ----> Restarted Edius & load this project ---> 'Hardware Error. ......' msg displayed ----> click OK -----> Project displayed 4:3 BUT under Project Settings, ALL 'PAL Output Devices', all 'List of Presets' but shown NTSC Output Device & its List of Presets instead.

Funny part is, i set the project as PAL settings but my NX card change it to NTSC instead. Is there such Hardware jumer which i can change from NTSC to PAL for my NX card instead of using the DVcapture 1.11 utiliy to change about ?

Current Finding;

- Maybe the Expansion card contributes to the wrong aspect raio display in my projects ?

- Perhaps, there are really some hardware defects with the NX card? or just software conflicts ?

My NX card had created lotsa SYSTEM (PAL/NTSC) & Codec conflicts thus far! I Re-create a Project(with NX card connected) using OHCI PAL DV 4:3, import a color bar, save & quit edius. Upon restarting this project, No 'Hardward Error.......' & the project started normally showing 4:3 display. Even Project Settings also showed PAL DV 4:3 48k settings.....

So, NX card is the culprit of all problems i encountered so far. CONFIRMED !

can you try another test before placing the NX in the microwave

1. insert the card without extension board and install drivers/firmware

2. reboot

test now

[antonsvideo]

can you try another test before placing the NX in the microwave

1. insert the card without extension board and install drivers/firmware

2. reboot

test now

Ok. Thanks Alot!

1. The destination of an online tech support e-mail is wholly determined by the user account details that you entered - if your account is set to Singapore (which it should be, correctly), then your online tech support submission form should route to whomever looks after Singapore as a territory. Which is not the US - especially if you e-mailed the US directly, via the "Contact" page.

2. Warranty is three years on the date of purchase of hardware, unless stated otherwise. Warrantly also applies to the territory it was purchased in originally. So simply put, if you buy in Singapore, it's supported by the office that looks after it, which leads to 3..

3. Last I knew, this was Convergent Systems.

[GrassValley_KH]

1. The destination of an online tech support e-mail is wholly determined by the user account details that you entered - if your account is set to Singapore (which it should be, correctly), then your online tech support submission form should route to whomever looks after Singapore as a territory. Which is not the US - especially if you e-mailed the US directly, via the "Contact" page.

2. Warranty is three years on the date of purchase of hardware, unless stated otherwise. Warrantly also applies to the territory it was purchased in originally. So simply put, if you buy in Singapore, it's supported by the office that looks after Singapore, which leads to 3..

3. Last I knew, this was Convergent Systems. Going up from there, it's probably our China office.

GREAT! The Canopus techical team revert me with the following messsage;

Thank you for contacting Canopus Technical Support. This email address
is only for customers with existing email incident numbers.

If this is a support request, please log into your registration
information on the Canopus Web site:

http://www.canopus.com/support/supportcenter.php

Support will be provided only for products purchased in North America
and South America or for worldwide support of ProCoder, Xplode
Professional, Imaginate, and PhotoAlbum:

Does the a/m clause meant that NX + Expansion Kit shall not be under warranty though it was given a standard 3yrs warranty stated under my Product Account? If so, who would ever consider buying Canopus/GV products in future ?

You must have your Canopus product and a valid email address registered
to your account.

When your account information appears, go to the Email Tech Support
section and click on the link. The Tech Support Email Form appears. Fill
out the form with all relevant information regarding the product and the
problems you're having and click the Submit button.

If you are responding to an already existing issue, please include the
entire email history, or your email will be returned.

Thank you,
Canopus Technical Support
Canopus Corporation

If i did not register any of my Canopus products, how would I be able to obtain the latest Updates under my Product-Related Download account ??? Its thru my account log-in, that enables me to send them such tech support via email.

Hmm....I tried download & installed the following;

HX-E1/E2 Driver for EDIUS NX/EDIUS SP Series Hardware (v3.50)
(Windows 2000/XP)

for my Edius but the problem still persists. Thus, I REMOVED my NX card & Expansion card from my motherboard, leaving the existing Edius installation still intact within my harddisk.

Upon starting Edius, it prompt me that Edius will expires in 30days time & this counter will drcrease everytime i starts edius. To my surprise,

My edius works PERFECTLY FINE. I tried open up all my existing projects which had problems encountered with NX card & all of the a/m problems. ALL this projects loaded WELL in its appropriate 4:3 aspect ratio & PAL system. After re-starting Edius with another NEW project under PAL 4:3 via the default OHCI settings, I loaded some 4:3 clips & SAVED them. Re-started edius to load such project,

EVERYTHING IS OK WITHOUT THE NX + EXPANSION CARDS !!

Thanks !

I'm wondering if it might help to try the newer driver package for EDIUS NX - you can find it on the NX downloads page (provided you've registered your NX board).

Worth a shot.

[GrassValley_KH]

I'm wondering if it might help to try the newer driver package for EDIUS NX - you can find it on the NX downloads page (provided you've registered your NX board).

Worth a shot.

I don't think so here in my country. Our local agent is a Trader that deals with many Products. Not just Canopus alone. Thus, Im consulting with Grass Valley via email & still waiting for their reply. Its the norms as Past-Canopus will never reply to my issues except for Robert Soong, think he's a Asia Pacific Engineer?? Correct me if im wrong.

Thanks Anton for all your advices thus far...Really Appreciate !

Cheers!

are you able to get a loan card for testing from GV/Canopus Singapore?

[antonsvideo]

are you able to get a loan card for testing from GV/Canopus Singapore?

Updates:

I tried clean up all the contacts of my NX card + SD/HD expansion card but all of the a/m erros still prompting me. To certain extent, I even changed the NX card to other PCI-X slots but still the same. Remove & RE-installing all codecs & drivers also doesn't serve the purpose......SIGH!


Its really a HARDWARE error!