Announcement

Collapse
No announcement yet.

Edius 5 reinstall error problem

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Edius 5 reinstall error problem

    I had a fresh XP format done to my "C" drive and now need to reinstall Edius 5.

    I have the dongle in a USB slot and the Hasp is recognized when I look at the hardware. I can start the install normally which accepts the V5 serial number (and the required V4 serial number ).

    Part way through the installation it stops with an error message: Infinity Ingest.exe Cannot find file...and this is repeatable at the same spot.

    Any ideas on how to get past this?

    Is it correct to have the dongle in the computer before starting the installation?
    Documentaries and Art Projects
    Hudson Valley, NY

    i7 8700K @ 3.70 Ghz/16 gb RAM
    windows 10
    284 gb SSD boot drive
    2 TB work disc
    2TB storage disc
    EDIUS 9.52.6031
    Many external project hard drives

  • #2
    the dongle is not required until you want to apply updates

    I am not sure what that error means, maybe you have not updated XP to SP3 yet?
    Anton Strauss
    Antons Video Productions - Sydney

    EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

    Comment


    • #3
      Strange. I downloaded latest quicktime, and then removed the dongle. It loaded in. Yay!
      I am now updating to 5.1 and then to 5.5 and will back in business.
      Documentaries and Art Projects
      Hudson Valley, NY

      i7 8700K @ 3.70 Ghz/16 gb RAM
      windows 10
      284 gb SSD boot drive
      2 TB work disc
      2TB storage disc
      EDIUS 9.52.6031
      Many external project hard drives

      Comment


      • #4
        make sure you install the latest dongle driver from
        ftp://ftp.aladdin.com/pub/hasp/Senti...time_setup.zip
        Anton Strauss
        Antons Video Productions - Sydney

        EDIUS X WG with BM Mini Monitor 4k and BM Mini Recorder, Gigabyte X299 UD4 Pro, Intel Core i9 9960X 16 Core, 32 Threads @ 4.3Ghz, Corsair Water Cooling, Gigabyte RTX-2070 Super 3X 8GB Video Card, Samsung 860 Pro 512GB SSD for System, 8TB Samsung Raid0 SSD for Video, 2 Pioneer BDR-209 Blu-ray/DVD burners, Hotswap Bay for 3.5" Sata and 2.5" SSD, Phanteks Enthoo Pro XL Tower, Corsair 32GB DDR4 Ram, Win10 Pro

        Comment


        • #5
          I updated the dongle as suggested. I tried to load in 5.51, but got snagged at asking me to remove some XD.exe loader file, which I declined.
          Documentaries and Art Projects
          Hudson Valley, NY

          i7 8700K @ 3.70 Ghz/16 gb RAM
          windows 10
          284 gb SSD boot drive
          2 TB work disc
          2TB storage disc
          EDIUS 9.52.6031
          Many external project hard drives

          Comment


          • #6
            The message you are getting usually means that you have XDCAM Browser running in the background (look down in your task bar). Unless you do something to prevent it, it opens every time you open Edius. Close it and then try the update.

            Comment


            • #7
              thanks...i'll try again later in the weekend.
              Documentaries and Art Projects
              Hudson Valley, NY

              i7 8700K @ 3.70 Ghz/16 gb RAM
              windows 10
              284 gb SSD boot drive
              2 TB work disc
              2TB storage disc
              EDIUS 9.52.6031
              Many external project hard drives

              Comment


              • #8
                Same problem

                Was glad to find someone with similar (exact) problem I am having. Sorry shouldn't be happy to see anyone having problems. GLAD to see someone could fix the error on "installation it stops with an error message: Infinity Ingest.exe Cannot find file". I installed Quicktime first from the web (latest version), then uninstalled and installed the 7.5 version on the installation DVD.

                Unfortunately it still stops at exactly that spot and then if say OK aborts the install. We need this for a charity holiday show I'm putting together so any help would be greatly appreciated. Actually any help is always greatly appreciated. I'm trying to install this on an XP pro OS with SP3 installed. Since this seems to be for installing links to the Infinity camcorder, which we don't have, if I can just get past and not install that component think it would be OK too. Thanks in advance!

                Comment


                • #9
                  Seeing as this sounds like it has some urgency, have you opened a support ticket with Grass Valley support?

                  Comment


                  • #10
                    I wasn't sure if they would ask me to post on the forum and/or use the knowledge base. I have done both of those so now will also take this suggestion to contact support directly. Thanks.

                    Comment


                    • #11
                      Both forum and knowledgebase run "on their own" for the most part, so for anything that needs immediate attention and/or requires RMA/service, opening a support ticket is essential. :)

                      Comment


                      • #12
                        Resolved - heres another tip for others

                        Good news .. resolved this kind of indirectly.. we are shooting some interviews on what "Hanukkah","Christmas", holidays mean so wanted some lite background music. Saw the sound card was not working since had not reinstalled the drivers for it. Reinstalled drivers, turned on Christmas music, and gave the install another shot.. MERRY CHRISTMAS it sailed through the offending part. So remember to play holiday music during your re-installs or at least reinstall all your cards/applications drivers if you've wiped a drive or had one crash or are bringing up a new system.

                        Comment

                        Working...
                        X