Adobe Encore CS4 crashes badly

[sebazvideo]

I posted this in the Neo forum but so far I had no replies, and someone with Edius might be able to help me because the h.264 encoder in Edius can't be too different from the one in Neo.

There seems to be some kind of really bad incompatibility between Neo Booster (I don't know if it happens in Edius or Procoder) and Adobe Encore CS4. No matter what parameters I set in the h.264 blu-ray encoder from Neo Booster, when I import the demuxed file into Encore, it crashes not only Encore, but it just freezes the whole OS, to the point where the pointer arrow freezes and nothing responds, leaving no choice but to hard reset the computer.

I saw a thread in the Firecoder Blu forum where someone posted that for the files to be accepted by Encore with no re-encoding, you have to uncheck "Add picture timing info" and "Continually insert SPS/PPS", as well as change the level to 4.1. I tried this, and it still freezes the computer.

Any other h.264 file that I encode with any other software, whether it's Premiere, Vegas or even x264, gets accepted by Encore and doesn't freeze the computer and it doesn't crash Encore.

What could be causing this behavior? I use pretty standard settings in the configuration dialogs, GOP 15-3 and I set everything to "Quality" instead of "Speed". The bitrate is set to CBR at 20 Mbps.

Is anybody here using Encore to author h.264 encodes from Neo or Edius successfully? If so, what settings are you using?

[Khoi Pham]

I posted this in the Neo forum but so far I had no replies, and someone with Edius might be able to help me because the h.264 encoder in Edius can't be too different from the one in Neo.

There seems to be some kind of really bad incompatibility between Neo Booster (I don't know if it happens in Edius or Procoder) and Adobe Encore CS4. No matter what parameters I set in the h.264 blu-ray encoder from Neo Booster, when I import the demuxed file into Encore, it crashes not only Encore, but it just freezes the whole OS, to the point where the pointer arrow freezes and nothing responds, leaving no choice but to hard reset the computer.

I saw a thread in the Firecoder Blu forum where someone posted that for the files to be accepted by Encore with no re-encoding, you have to uncheck "Add picture timing info" and "Continually insert SPS/PPS", as well as change the level to 4.1. I tried this, and it still freezes the computer.

Any other h.264 file that I encode with any other software, whether it's Premiere, Vegas or even x264, gets accepted by Encore and doesn't freeze the computer and it doesn't crash Encore.

What could be causing this behavior? I use pretty standard settings in the configuration dialogs, GOP 15-3 and I set everything to "Quality" instead of "Speed". The bitrate is set to CBR at 20 Mbps.

Is anybody here using Encore to author h.264 encodes from Neo or Edius successfully? If so, what settings are you using?

If you want to use H.264 and are having problem then just output a HQ AVI from Edius and load that AVI into Encore and make sure you set your project to H.264 and Encore will encoded it with no problem, I'm using CS3 and it will accept H.264 from Edius with no problem also, could be CS4 don't like something from Edius H.264, but as my previous post, ES MPEG2 HD from Edius is faster to encode and just as good quality so why waste time encoding H.264?

[sebazvideo]

If you want to use H.264 and are having problem then just output a HQ AVI from Edius and load that AVI into Encore and make sure you set your project to H.264 and Encore will encoded it with no problem, I'm using CS3 and it will accept H.264 from Edius with no problem also, could be CS4 don't like something from Edius H.264, but as my previous post, ES MPEG2 HD from Edius is faster to encode and just as good quality so why waste time encoding H.264?

I could export as AVI, but I would prefer not to use any intermediate lossy solution, and exporting as Canopus Lossless would produce a huge file if the project is long.

My reason for exporting to h.264 is that I can fit more material onto a BD-R, since those discs are still way more expensive than DVDs, but also I can export a 1080i timeline to h.264 at 20 Mbps so it can be burned onto a DVD in BD format and play HD footage on a blu-ray player. If I export to 20 Mbps using MPEG2 it would look awful.

[Frederick Joswick]

Solution

Good news! easy fix :D

Your using Win7 which is an awesome and beautiful OS.

Windows 7 for what ever reason is installs the older Roxio pxhelp driver.

If you open your project in SD DVD mode it will burn a DVD fine but if you select the Blu-ray option in the drop down menu it crashes the system. Its an easy fix.

Information here -

http://kb2.adobe.com/cps/516/cpsid_51665.html

Driver here -

http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=

Be blessed,
Frederick
Marbelle/Cinema-Red

[tony]

Driver here -

http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=

Be blessed,
Frederick
Marbelle/Cinema-Red

Encore CS4 crashed with me too but since I installed the driver I've had no problems.

... ES MPEG2 HD from Edius is faster to encode and just as good quality so why waste time encoding H.264?

I intend to use ES from the timeline for my Blu-rays. As Khoi says its a lot faster and I think the quality is very good.