3DPIP not working!

[GrassValley_BM]

801 222 5204 is our Support Number. Longest hold time for Canopus Support the past year has been less than 2 minutes. We have a call center that picks up all calls promptly (I test it myself frequently). Most customers receive a call back within 30 minutes. So... I'm not sure what number you called, but it wasn't Canopus Support. We haven't had a live support queue for over 2 years, so you should never have to wait on hold for a tech.

We received your email a little after noon on Thursday. Sorry we haven't responded, but it doesn't sound like a "normal" issue. I'll respond to your email requesting your direct number and call you as soon as I can.

Our US Support team is located on the West Coast and our hours (relative to our time zone) are between 9am and 5 pm.

[antonsvideo]

Hi Rob

your files worked ok on my system

can you update graphics driver and see if that helps

http://www.nvidia.com/Download/index.aspx?lang=en-us

drivers new version is 191.07 now.

[robertse]

Hi Rob

your files worked ok on my system

can you update graphics driver and see if that helps

http://www.nvidia.com/Download/index.aspx?lang=en-us

drivers new version is 191.07 now.

Thanks Anton - I suspected they would since I have another system that they work fine on - the question remains why they work as v5.0 but not as 5.12 on this particular system - tough to track down i suppose. I will update the drivers again - did this already when I posted my first thread but always hopeful for a painless solution! will test in the am before support calls back.

[robertse]

801 222 5204 is our Support Number. Longest hold time for Canopus Support the past year has been less than 2 minutes. We have a call center that picks up all calls promptly (I test it myself frequently). Most customers receive a call back within 30 minutes. So... I'm not sure what number you called, but it wasn't Canopus Support. We haven't had a live support queue for over 2 years, so you should never have to wait on hold for a tech.

We received your email a little after noon on Thursday. Sorry we haven't responded, but it doesn't sound like a "normal" issue. I'll respond to your email requesting your direct number and call you as soon as I can.

Our US Support team is located on the West Coast and our hours (relative to our time zone) are between 9am and 5 pm.

i can centainly check our phone system for a record of the # - will do that in fact. I never spoke with anyone - just got music that played indefinitely - no call pickup. thats why i tried twice. Think I got the original # from grass valley website (the other "wing" of the company?) called an 800 # first and 'They' said to call Canopus support and provided a #... Will track that down to be sure. Anyway, glad to have someone respond whether its e-mail, phone or whatever! Have been a die-hard supporter and have nothing but positive things to say about my edius system...