Luca,
1. The distributor is Rekeo (www.rekeo.it) - they are on summer vacation and will return at the end of the month. Thomson Grass Valley has no control over this scheduling. While it is unfortunate, it simply is something we cannot change.
2. These forums are not an official means of support - what that means is that no employees are bound to visit and contribute to the questions that are posted to it. This is a peer-based forum, and so the replies are going to more often that not, be from fellow users of the product.
While I appreciate that you are frustrated with your support issue, I would suggest that approaching the problem with a bit more restraint and politeness will better your chances at getting answers during the time that the distributor office is closed.
1. The distributor is Rekeo (www.rekeo.it) - they are on summer vacation and will return at the end of the month. Thomson Grass Valley has no control over this scheduling. While it is unfortunate, it simply is something we cannot change.
2. These forums are not an official means of support - what that means is that no employees are bound to visit and contribute to the questions that are posted to it. This is a peer-based forum, and so the replies are going to more often that not, be from fellow users of the product.
While I appreciate that you are frustrated with your support issue, I would suggest that approaching the problem with a bit more restraint and politeness will better your chances at getting answers during the time that the distributor office is closed.
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